Email Job to a Friend

Forward this job posting to someone via email. We do not store the addresses or use them for any other purpose.

Title: Operations Manager – Paratransit & Microtransit Services
Company: Storer Transit Systems
Location: Merced, California
Job Status: Full-time
Job ID: 180553
Storer Transit Systems is seeking an Operations Manager dedicated to our demand-response, paratransit, and microtransit services. The ideal candidate possesses a deep understanding of ADA regulations, a passion for accessibility, and the technical aptitude to manage dynamic routing software to optimize trips per hour.

Compensation: $103,000 - $110,000 (DOE) + Comprehensive Benefits

Key Responsibilities:
  • ADA & Service Compliance: Ensure 100% compliance with all ADA regulations, including strict adherence to 30-minute pickup windows, ride-time comparability, and zero-trip-denial mandates.

  • Microtransit & Scheduling Optimization: Oversee the utilization of dynamic scheduling platforms (e.g., Via Mobility) to maximize system productivity, achieving or exceeding the benchmark of 2.0+ passengers per revenue hour.

  • Call Center & Dispatch Leadership: Manage the reservation and dispatch team, ensuring exceptional customer service, efficient trip negotiation, and strict enforcement of the passenger "no-show" policy.

  • Sensitivity & Training: Work alongside the Safety & Training Manager to ensure all operators are highly proficient in wheelchair securement, ADA announcements, and passenger sensitivity.

HOW TO APPLY:
Please email your resume and cover letter to [email protected] to be considered for this opportunity.

When applying, mention that you saw this opening listed at TransitTalent.com.