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The Operations Manager supports the Division Manager in overseeing the day-to-day operations of the Fairfax, VA location. This role is responsible for ensuring safe, efficient, and customer-focused service delivery through effective route management, employee supervision, and operational oversight. Key responsibilities include supervising operators and staff, fostering strong communication with internal and external stakeholders, coaching and developing employees to achieve optimal performance, and ensuring compliance with all company policies, procedures, and regulatory requirements.

The Operations Manager plays a critical leadership role in maintaining operational excellence, managing resources within established budget guidelines, and supporting continuous improvement initiatives. In the absence of the General Manager, this position assumes full responsibility for the management and oversight of the operation, ensuring uninterrupted service and operational continuity. This role serves as a key partner to the Division Manager in driving performance, safety, customer satisfaction, and operational success.

Transdev is proud to offer:

• Competitive compensation package of minimum $78,000 and Maximum of $97,000

Benefits include:

• Vacation: 3 weeks
• Sick days: 5 days
• Holidays: 8 Holidays
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

Key Responsibilities:

• Supervises daily activities of all operators and coordinates the activities of supervisors and dispatch personnel.
• Oversees scheduling of operators; monitors operations and coordinates delivery of service with superiors.
• Works closely with the maintenance department to ensure that all operation service requirements are met.
• Track, compile and analyze performance; handle interdepartmental issues; resolve employee issues and grievances; improve processes and route scheduling.
• Makes hiring decisions for authorized roles; evaluates the work performance of staff; ensures the timely and efficient completion of all assigned tasks.
• Assists in accident/incident investigation, including any needed on-site assistance and support to safety and training personnel.
• Coordinates with the safety and training department to ensure all safety goals and directives are met.
• Develops Operations department budget.
• May operate a vehicle in revenue service, if necessary.
• Other duties as required.

Qualifications:

• High school diploma or equivalent, such as GED, required
• Class B or higher Commercial Driver’s License with Passenger endorsement and Air brake endorsement required or the ability to obtain one
• 3 or more years of relevant transit supervisory experience required
• Thorough knowledge of transit system regulations and operations.
• Working knowledge and proficiency with Microsoft Word, Excel and relevant database programs
• Good written and oral communication skills
• Ability to organize and perform work efficiently; strong attention to details
• Ability to work effectively with labor; may include labor grievances and negotiations
• Must be able to work shifts or flexible work schedules as needed.
• Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

Physical Requirements:

• Must be able to work shifts or flexible work schedules as needed.
• The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
• Work environment will be a combination of both indoors and outdoors.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodation for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact [email protected]

Drug-free workplace:
Transdev maintains a drug-free workplace. Applicants must:

• Successfully pass a pre-employment drug screen.

About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

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