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Background:
In 2016, the New Hampshire Statewide Coordination of Community Transportation Services Plan was developed to build upon the existing statewide structural successes and challenges experienced in coordinating public and human service transportation across the State of New Hampshire. One of the goals of the Plan was to continue to improve mobility for individuals with disabilities, people with low incomes, older adults, and the general public throughout New Hampshire. Building upon the 2016 Plan, New Hampshire’s Statewide Coordinating Council (SCC) developed the New Hampshire Statewide Mobility Management Network – A Blueprint for Implementation. The Statewide Mobility Manager (MM) for the State of New Hampshire position is a result of the plan. The Statewide Mobility Manager role is to coordinate and oversee transportation services in the state.

Position Purpose and Objectives:
The role of NH Statewide Mobility Manager is to meet the transportation needs of the general public, with a focus on elderly, disabled, and disadvantaged populations. The Statewide Mobility Manager will support the New Hampshire Department of Transportation and act as a liaison between the New Hampshire Department of Transportation, other State Agencies, the State Coordinating Council (SCC), Regional Coordinating Councils (RCCs) and local providers to implement the NH Statewide Mobility Management Network according to the Blueprint and the 2016 State Coordination Plan.

Position Overview:
The NH Statewide Mobility Manager is an immediate opening. Salary commensurate with experience. The position is a fulltime employee of RLS & Associates, Inc. however will be located in New Hampshire and will be dedicated to the NH Statewide Mobility Manager position. This position will be eligible for RLS employee benefits including; paid vacation, paid holidays, a health benefit package, and retirement contributions based on the RLS company policy.

Essential Job Functions:

• Serve as primary liaison between State of NH agencies and SCC with regard to statewide mobility management initiatives.
• Compile, analyze, and present data related to statewide mobility management performance measures.
• Provide guidance and assistance to regional mobility managers within NH’s RCC regions with the activities of the mobility management.
• Assist the RCCs and local providers to develop and implement a customer-centered approach to transportation access and coordination in the state for older adults, individuals with low-income, individuals with disabilities, veterans, and other vulnerable populations.
• Develop relationships with transit-dependent and vulnerable populations in the state to address issues of access, diversity, equity, and inclusion (DEI) and ensure their voices are heard.
• Assist the RCCs in creating and updating annual inventory of available transportation services in the state to be made available to the public.
• Conduct outreach activities in each of NH’s community transportation regions to educate and train groups and individuals how to access and use transportation network/services.
• Develop new opportunities for coordination and/or expansion of transportation options across the state.
• Cultivate multi-agency partnerships to reduce costs through increased efficiency and effective transportation coordination.
• Assist the RCCs to develop its organizational infrastructure and capacity to effectively fulfill its mission. Efforts will include strategic planning, fundraising, communication, and member recruitment and retention.
• Conduct periodic needs assessments to identify barriers to mobility in the state and propose recommendations to reduce those barriers.
• Build relationships with state, regional, and local elected officials and community leaders to educate about the needs, roles and benefits of transportation services and coordination. This should include ways in which they can support financially (funding) and operationally (policy) these services and coordination efforts.
• Maintain a listing of corporate, foundation, and government sources of funding for matching funds, including opportunities to use “braided” funding streams.
• Participation in the evaluation of existing and new opportunities for technology integration focusing on scalability, platform accessibility, ease of implementation, relative affordability, maturity (how long has it been around) and generalizability (will it work out of the box).
• Participate in and coordinate with the SCC, local RCCS and Statewide Management Network, which includes the regional mobility managers.
• Participate in state, regional, and local transportation planning activities, including required human services coordinated plans, SCC strategic plan, the RCC strategic plan or workplan, Regional Planning Commission (RPC) planning and other related plans and initiatives.
• Makes public presentations on the benefits of mobility management in the community as directed NHDOT.

This description should not be construed to contain every function/responsibility that may be required to be performed by an employee in this job. Employees are required to perform other related functions as assigned.

Requirements:

Physical & Visual Activities:

• Constant period of hearing, near and far acuity, depth perception, color vision.
• Frequent periods of speaking and sitting.
• Frequent periods of standing, squatting, walking, kneeling, reaching and twisting.
• Frequent periods of viewing a computer screen.
• In-person meetings at various locations within, and potentially external to, the state that requires ability to drive for two or more hours at a time.

Job Qualification Requirements:

Skills and Abilities:

• Basic understanding of the role transportation plays in accessing employment opportunities, medical services, affordable housing, social destinations, etc., and the unique challenges faced by persons with disabilities, older adults, veterans, transitioning youth, low-income individuals and other vulnerable populations that rely on these services.
• Project management, budgeting, strategic planning, funding/grant research, writing and reporting, data collection and basic analysis, outreach and marketing skills.
• Positive attitude
• Desire to help people
• Customer service driven
• Ability to analyze problems and recommend corrective courses of action
• Ability to work independently and collaboratively
• Excellent time management and organization skills
• Ability to coordinate multiple projects simultaneously
• Detail-oriented
• Creative, out-of-the-box thinking
• Ability to adapt to ever-changing environments
• Ability to process complex information and explain in a simplified format
• Strong verbal and written communication skills
• Ability to listen effectively
• Leadership experience
• Ability to work in teams
• Ability to express empathy
• Excellent conflict management and negotiation skills
• Proficient computer skills, including Microsoft Office
• Familiarity with social media platforms and websites

Desired Qualifications:

• Familiarity with different transportation models and how they interact
• Familiarity with transportation services operating within the state
• Familiarity with how transportation planning is conducted in New Hampshire, including GACIT/Ten Year Plan adoption, regional needs assessments, etc.
• Experience conducting trainings for individuals and agencies
• Basic understanding of policies and procedures that impact community transportation services, including the Americans with Disabilities Act (ADA), Medicaid, Medicare, and the Affordable Care Act (ACA)
• Experience or familiarity with human service transportation coordination, including brokerage concepts and operations
• Experience or knowledge of one call-one click center operations
• Familiarity with technology integration, including various trip planning methods, assistive technology and trip planning and wayfinding mobile applications

Experience:

• Five years of experience in public/human services transportation, social services, communications, or related field.

Education:

• Bachelor’s Degree in transportation, social services, communications, business administration, or related field; or, five years of equivalent education, training and experience preferred.

Licenses/Certifications:

• Valid Driver’s License
• Successful completion of previous employment verification and criminal background investigation.

Equal Employment Opportunity Policy:
RLS & Associates, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

RLS Background:
RLS is a national consulting company that works exclusively in the transit industry, providing consulting assistance to small, medium, and large public transit systems, Federal and State departments of transportation, government agencies, and paratransit operators. This woman-owned, certified disadvantaged business enterprise (DBE) was established in September 1987 and incorporated in 1990 in the State of Ohio and has grown to be a highly respected and sought-after consulting firm in the transit industry today. RLS provides technical assistance and training, both across the United States and internationally. In addition to its Dayton, Ohio headquarters, RLS has offices in Indiana, North Carolina, Colorado, Texas, Vermont, Arkansas, and Virginia. RLS is an accredited business with the Greater Dayton Better Business Bureau and a member of the Kettering, Oakwood, Moraine Chamber of Commerce.

Regular operating hours are 8 a.m. to 5 p.m. EST, Monday through Friday. Under certain circumstances it may be necessary to stay later in the evening, or perhaps come in over a weekend.

How to Apply
Interested candidates should submit resume along with salary requirements to:

RLS & Associates, Inc.
Attn: Robbie L. Sarles
3131 South Dixie Highway, Suite 545
Dayton, OH 45439
[email protected]