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Join TriMet's Operations Analysis & Essential Data department as a Program Manager! This position will play an essential role in our Transit System and Asset Support division.

About Transit System & Asset Support (TSAS):
This important division keeps the wheels turning while delivering the safe service our growing region demands. Our TSAS Division enhances TriMet's operations through innovation, collaboration, and continuous improvement. By integrating engineering, training, and performance analysis, TSAS advances vehicles, systems, and facilities for a smarter, safer, and more sustainable future. As a dedicated technical support team, TSAS oversees maintenance management decisions, reducing risk and ensuring operational reliability and safety.

About the Program Manager role:
This position is new in the Operations Analysis & Essential Data department within TSAS. Operations Analysis & Essential Data is comprised of three areas of expertise:

• Operations records governance.
• Operations research and analysis.
• Transit asset management.

The Program Manager role will focus on TriMet's Transit Asset Management (TAM) Program. TriMet's TAM Program brings together asset management policies, approaches, and activities in coordination with ongoing maintenance and budget decision making. In this position, you will work across departments to facilitate enhancements to TriMet's TAM Program through process improvement, data standardization, software implementation, and analysis to inform budget prioritization of projects that focus on state of good repair for thousands of assets in TriMet's complex ecosystem. There is currently one position in the Department that manages TriMet's TAM Program. This role will manage that position and oversee TriMet's TAM Program.

This role leads the development, planning, coordination, and execution of a wide range of projects—ranging from small initiatives to large, complex efforts. These projects may span capital construction, transportation, maintenance, systems development, and organizational improvement, all aimed at enhancing the efficiency and effectiveness of TriMet and the broader tri-county region. The Program Manager establishes master plans and schedules, defines timelines, allocates resources, and manages budgets.

We're looking for a strong candidate to apply project management best practices along with process improvement and change management strategies to guide project teams, set clear goals, and ensure successful, high-quality outcomes that align with agency objectives.

This role requires being onsite four (4) days per week.

Ensure a commitment to safety through consistent and professional behaviors in performance of job requirements. Safety is a fundamental value that guides all aspects of our work. Perform related duties as required.

Serve as a good steward of TriMet and maintain a strong and current understanding of customers’ experiences and of TriMet’s product and service offerings.

Forbes Magazine recently ranked TriMet as one of the top five places to work in Oregon! TriMet is ranked the number one Oregon-based employer in the state, as well as the top “Transportation and Logistics” employer in the state.

Essential Functions:

• Evaluates, analyzes, directs and improves the level and effectiveness of various projects that directly impact and involve planning personnel from multiple TriMet Divisions. Projects may include business process analysis, data analysis, systems design, change management, process improvement, operations management; and contract procurement, administration and recovery; design and implementation of projects to change systems, budgets, processes, technology, policies, procedures, and/or the administration of a wide variety of District functions. Leads and directs transportation, maintenance, engineering/construction and communications managers to plan, schedule and execute MAX system improvement project operations.

• Makes recommendations surrounding improving processes, efficiency and practices. Simulates and tests process improvements. Directs and communicates changes; may provide training to impacted business units.

• Assists Divisional Directors and Group Managers in order to accomplish measurable business process improvements. Applies Lean, Six Sigma, Lean Six Sigma, Agile or Waterfall Methodology, 8 Step Problem Solving, Total Quality Management (TQM), Continuous Improvement (CI), Change Management (CM) and Kaizen methodology and analytics into District operations in order to accomplish business objectives. Works with Lean Six Sigma-certified professionals in accomplishing key projects through continuous process and quality improvement.

• Directs continuous process improvement and duties in support of management initiatives. Serves as liaison between departments and executive offices and assists assigned managers and directors in managing resources and program reviews, and evaluates complex programs, directly manages activities, and provides substantive recommendations.

• Directs and manages vendors, contractors, and other parties who do business with TriMet.

• Establishes and directs Master Plans/Schedules that detail timelines, resources, and budgets. Sets project goals, and formally monitors progress and quality of outcomes and ensures delivery of results.

• Acts as liaison between internal and external partners, contractors, and stakeholders to facilitate collaboration, consensus building, and ensure accountability.

• Functions as primary information/continuous improvement/performance metric resource for assigned staff and team members. May maintain technical project and compliance reports, records, and documentation.

• Collaborates across multiple teams and divisions to closely monitor progress on active strategic initiatives; continuously communicates and ensures achievement of intended results, as well as monitors the continued utility of established continuous improvement measures and targets.

Position Requirements:

• A minimum of a bachelor's degree is required. A bachelor's degree in Business Administration, Statistics, Finance, Project management, Public Administration, Engineering, Construction Management, Transportation, Logistics, Operations Management, Human Resources or Education and Training being preferred.

• Six (6) years of total credited experience.*

• Five (5) years of experience in project management and process engineering, utilizing project management principles, techniques, process improvement and effective change management processes for projects and professional staff and team members are required.

• Two (2) years of lead or project management or staff management are required.

Any of the following licenses/certificates are preferred within one (1) year of employment:

• PMP - Project Mgmt Professional
• CSS - Certified Six Sigma
• CSSYB- Certified Six Sigma Yellow Belt
• CSSGB- Certified Six Sigma Green Belt
• CSSBB- Certified Six Sigma Black Belt

Or any equivalent combination of experience and training.*

The amount of credit a candidate receives for prior years of experience is based on the relevancy of that experience to the required or preferred prerequisites of the job description. Experience is prorated based on hours worked. LRHR assigns and validates the "credited experience".

Selection Criteria:

Type of Position / Grade / FLSA
Grade 17, Exempt, Non-Union, Full-Time.

Salary Range:
Minimum: $107,725.00
Maximum: $161,586.00

Salary offers will be determined by a candidate’s education, training and relevant experience. Any final offer of employment will fall within the range stated above. For transparency, we choose to list the full available grade range, however, TriMet’s salary administration process will ultimately determine the final salary offered.

Selection Process:
Candidates will be selected based at a minimum on the result of:

1. Application Review (please include: Cover Letter and Resume)

2. Panel Interviews

3. Reference Check