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Title: Director of Organizational Excellence
Company: Utah Transit Authority
Location: Salt Lake City, Utah
Job Status: Full-time
Job ID: 156082

Job Summary

Do you enjoy new challenges and thrive in a fast-paced environment? Are you looking to join a team that supports and fulfills Enterprise Strategy and Agency vision? Is organizational culture important to you? Do you want to be a part of agency change, in an evolving organization that thrives on teamwork and collaboration? If you are known for your stellar innovative leadership development, relationship building, and project management skills, drive your career forward and show us your ability to design and create effective and efficient processes to lead an innovative team. To be considered for this amazing role, please apply, and join a very forward thinking and dynamic team.

The Director of Organizational Excellence plays a pivotal role in driving UTA's cultural transformation
through development of actionable strategies resulting in innovation and improvement at UTA. The
director is responsible for building and maturing UTA's organizational excellence system(s) and
continuous improvement programs. Oversight includes planning, directing, and managing of Agency
performance, process improvement, change management, workplace culture, and organizational
effectiveness. Partners with People Office to support increasing employee engagement and
strengthening leadership behaviors. Leads a team of performance improvement and culture
professionals as they consult with Agency Offices and Service Units to lead organizational change,
conduct assessments, and design initiatives that result in enhanced organization effectiveness. Ensures
use of people analytics and data to inform change strategies. Provides consultative services to
executives and management regarding strategy, organizational effectiveness, and systems design.

The Director of Organizational Excellence, also prepares budgetary recommendations required to implement and support organizational excellence solutions. Partners with the Director of Business Analysis to measure and monitor the overall performance and health of UTA and track key strategic initiatives. The Director operates with considerable independence, working closely with executives, senior leadership, and key stakeholders to deliver high quality systems, processes, and tools. Provides leadership, vision and professional development for team members and exhibits living the UTA Way.

Minimum Qualifications


  • Bachelors in Business Administration, Public Administration, Organizational Development, Organizational Excellence, Training and Development, Behavioral Science, Change Management, or related field or equivalent.
  • Masters degree preferred.


  • Five years in organizational excellence, process improvement, quality administration, organizational culture, or related industry.
  • Five years managing professionals.
  • Demonstrated experience in:
    • Developing and implementing strategic plans and performance standards that are aligned with organizational strategies.
    • Implementing large-scale improvement/strategic projects across an organization.
    • Managing technical and operational projects that involve cross-departmental teams to achieve desired results.
    • Creating a high-performance culture with a focus on a growth mindset where continuous improvement is embraced.
  • Experience in applying continuous improvement and quality management principles (e.g., Lean, 6S, Agile, ISO 9001); hiring, developing, and retaining diverse talent that makes a strong, positive impact on the organization; budget management and resource allocation.


  • Understanding of transit organization and systems (preferred)
  • Strong written and verbal communication skills

Ability to:

  • Strategic Mindset – Looking toward the broadest possible view of an issue/challenge, cultivating innovation, anticipating future trends and implications accurately.
  • Business Acumen – Maintaining an up-to-date understanding of the broader issues affecting field of expertise and organization.
  • Managerial Courage – Standing strong in the face of adversity and taking necessary risks to achieve results.
  • Change Management – Dealing comfortably with the uncertainty of change. Dealing constructively with problems that do not have clear solutions or outcomes.
  • Communicates Effectively – Creating an open environment where thoughts are expressed freely and information flows easily.
  • Decision Making – Making sound decisions that consider multiple options, seeking input from others, reaching good decisions in a timely manner.
  • Drives Results – Fostering a strong bottom-line orientation, accomplishing objectives despite obstacles and setbacks, exceeding goals successfully, pushing self and others to achieve results.
  • Embraces Outward Mindset – Exhibits strong emotional intelligence skills (self-awareness, self-management, social awareness, relationship management). Relating comfortably with people across levels, functions, culture, and geography. Partnering with others to get work done. Managing conflict. Seeking feedback without being defensive.

This job requires regular and predictable attendance.

- OR

An equivalent combination of relevant education and experience.
[UTA reserves the right to determine the equivalencies of education and experience.]

Pay Rate: Starting at $113,500 Commensurate with experience

To be considered, apply before: Open until Filled
* Utah Transit Authority is an Equal Opportunity Employer of all persons regardless of race, color, religion, sex, national origin, age, disability, covered veterans, sexual orientation, and gender identity. Women, minorities, and people with disabilities are encouraged to apply. Applicants needing an accommodation under the Americans with Disabilities Act for any part of the application process should contact UTA Human Resources at 801-287-2324. A minimum of two workdays' notice prior to the need for the accommodation is required.
Utah Transit Authority is a drug-free workplace, subject to federal drug and alcohol testing regulations under 49 CFR Part 40, 655, and 219. All offers for employment are contingent upon a successful pre-employment drug test. If a pre-employment test returns a non-negative result, an application for employment may be rejected. All employees are subject to reasonable suspicion and post-accident testing for drug and alcohol use. All safety sensitive employees are subject to random testing for drug and alcohol use.


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