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The General Manager works in collaboration with operations, corporate support departments, to ensure the most appropriate and cost-effective delivery of NEMT transportation services are provided. Will act as the internal liaison between departments and clients to ensure that the NEMT location is fully compliant with all contractual requirements.

This is for proposed business. All offers are contingent upon Transdev's award of the contract.

Responsibilities

• Contract oversight and facilitation of client needs with anticipation of growth.

• Identify potential risk and develop resolution processes.

• Continually analyze program needs and productivity and adjust staffing and resources to ensure cost-effectiveness.

• Oversight of documentation or work plans as required or needed.

• Develop a working relationship with client and operations staff to ensure exceptional customer service needs and problem resolution processes are in place.

• Address any concerns or issues that may arise and do so in a timely manner.

• Act in a consultative manner, developing and presenting annual plan reviews.

• Provide education and information to client regarding procedures, services available, and changes within the industry.

• Good understanding or local climate needs and issues pertaining to the passenger transportation industry.

• Capability of addressing any questions / concerns regarding program.

• Develop and maintain thorough knowledge of departments and compliance programs within each.

• Identify, evaluate, and develop strategies in relation to livability, public involvement, and the transportation-disadvantaged population.

• Participate in education outreach programs for public involvement.

• Work collaboratively with key stakeholders, internal and external.

• Attend regular meetings with the client to report on progress, field any questions, concerns, and/or complaints, as well as update the client on ongoing projects.

Qualifications

Education, Licensing, and Certifications Required:

• Bachelor’s degree or equivalent in Business Administration, Logistics, Transportation, or related field required.

• Master's degree preferred.

• Valid CDL driver’s license with passenger endorsement preferred.

Experience, Skills, and Knowledge Required:

• At least 2 years' experience of supervisory or management level experience in transit operations preferred.

• Labor relations experience preferred.

• Must possess excellent interpersonal skills and ability to work with a variety of people and job positions.

• Thorough knowledge of ADA, DOT, FTA regulations.

• Ability to acquire in-depth knowledge of the contract's operations, company policies, and guidelines.

• Proven experience in operation’s and management of staff.

• Extensive analytical and proven data collection methods.

• Exceptional interpretation and problem solving skills.

• Ability to schedule, organize and prioritize multiple tasks.

• Proven experience supervising and monitoring the delivery of contractual services.

• Extensive knowledge of budget and cost analysis.

• Must be able to evaluate and resolve problems and issues in a constructive manner.

• Moderate to advanced computer skills.

• Ability to maintain high level of confidentiality.

Pre-Employment Requirements:

• Must submit to drug testing and a criminal background check.

Physical Requirements:

• Must be able to work shifts or flexible work schedules as needed.

• 90% of work is accomplished indoors and in air conditioned or well ventilated facilities

• Work is accomplished in an office or in a cubicle space equipped with a telephone and computer.

• The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.

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The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

EEO is the Law Poster: http://www1.eeoc.gov/employers/poster.cfm

Drug free workplace

If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check.