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The BOCC Specialist coordinates and disseminates information to Operators, Supervisors, Emergency personnel and other pertinent staff. The BOCC Specialist uses the Clever CAD (Computer Aided Dispatch)/AVL (Automated Vehicle Locator) to proactively manage day-to-day on-road operations.

Responsibilities

• Provides verbal direction to Bus Operators,verbal assistance to Road Supervisors and others.

• Pro-actively intervenes, using all available resources, to ensure that the safest high-quality service is provided.

• Collaborates with the local operating divisions and the Client regarding; service interruptions, on time performance issues, detours, bus stop concerns, lost & found items, service capacity and other needs.

• Make documentation in various data base systems, information on service incidents including; accidents, medical/first responder, mechanical defects/road calls, full & passing events, etc.

• Documents and refers documented progressive discipline issues as directed by manager to include: verbal counseling, written counseling, written work rule violation notices, etc.

• Resolves disputes and concerns raised by employees

• Other duties as required.

Qualifications

Education, Licensing, and Certifications Required:

• High school diploma or equivalent, such as GED, required.

• Must be able to obtain Class B or higher Commercial Driver’s License with passenger and air-brake endorsements within 90 days of hire.

Experience, Skills, and Knowledge Required:

• Experience and knowledge of the Clever Cad/AVL system is a plus.

• 1-2 years of dispatch and/or customer service experience preferred.

• 1 year experience in heavy radio or dispatch required, preferably in a transit environment.

• Experience in computer databases required and ability to type 35 WPM.

• Must be able to work on multiple tasks simultaneously.

• Must be able to communicate instructions and directions in an extremely busy environment.

• Proven ability to quickly analyze a situation and provide an effective solution is essential

• Ability to work under stressful situations essential.

• Knowledge of or ability to learn working systems of coaches a must.

• Must be able to communicate in written form.

• Knowledge of two-way radio systems is essential.

• Basic math skills required.

• Must be able to pass a pre-employment physical examination including a drug test.

• Travel requirement (as a percent): <5% for occasional meetings.

Pre-Employment Requirements:

• Must submit to drug testing and a criminal background check.

• Must be able to maintain a DOT medical card.

Physical Requirements:

• Must be able to work shifts or flexible work schedules as needed.

• Majority of work is accomplished indoors and in air conditioned or well-ventilated facilities.

• Majority of work is accomplished in an office or in a cubicle space equipped with a telephone and computer.

• The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.

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The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

EEO is the Law Poster: http://www1.eeoc.gov/employers/poster.cfm

Drug free workplace

If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check.