Transit Communications (Dispatch) Supervisor

Embark on a rewarding leadership journey as a Transit Communications (Dispatch) Supervisor, where each day brings meaningful opportunities to support public safety and ensure efficient transit operations.

In this critical role, you’ll lead and support a team of Emergency and Public Safety Police Dispatchers and/or Fixed Route Bus Dispatchers in UTA’s Transit Communications Center (TCC). You’ll oversee daily dispatch activities, ensuring emergency and non-emergency calls are managed with precision. Your leadership and technical expertise will help maintain seamless communication and connect employees and riders to the help they need.

As a supervisor, you’ll guide operations, implement and improve procedures, and provide mentorship and training to support a high-performing team. Your contributions will directly impact the safety, reliability, and success of UTA’s transit services.

Key Responsibilities

• Supervise the UTA Transit Communications Center (TCC), including both police dispatch and Fixed Route Bus dispatch.
• Implement new or revised policies and procedures for TCC operations.
• Serve as a technical expert and operate the Transit Police and Fixed Route communications dispatch system; act as an S2 System Administrator for UTA.
• Serve as the Bureau of Criminal Identification Terminal Agency Coordinator (TAC) Officer or Alternate TAC Officer.
• Evaluate and make recommendations regarding the effectiveness of communication and security technologies.
• Serve as a POST In-Service training instructor and training coordinator for the TCC.

Work Schedule

Dispatchers, Trainees, and their supervisors work in a control room setting, which operates 24/7/365. Shifts are generally 4 10-hour shifts. You must be willing to work nights, early mornings, weekends, and holidays as needed, and will be required to rotate being on call.

Minimum Qualifications

Experience

• At least 3 years of acceptable work history in a public safety, EMS, or transportation dispatch setting, including 3 years of experience in a law enforcement, fire, or military communication dispatch center.
• Experience in managing and organizing records/systems and projects.
• One year of experience leading a team.
• UTA Dispatching experience preferred, but not required.
• Bilingual English/Spanish preferred, but not required.

Education/Training/Certifications

• Associate's degree preferred.
• State of Utah POST training completion or military communications training preferred.
• State of Utah POST Instructor certification preferred.
• OR an equivalent combination of relevant education and experience.
  [UTA reserves the right to determine the equivalencies of education and experience.]

Knowledge, Skills, and Abilities

• Intermediate skills in Microsoft Office Suite; technical knowledge of computer hardware and software.
• Knowledge of law enforcement and transit dispatch radio communications and communications center operations.
• Strong written and verbal communication skills; leadership; conflict resolution.
• Excellent organization, time management, and self-management abilities.
• Ability to prioritize, make sound decisions, and function effectively under stress.
• Demonstrates sensitivity, diplomacy, integrity, punctuality, and reliability.
• This job requires regular and predictable attendance.

Background Check Requirements

Candidates must have no convictions for a civil or criminal offense involving dishonesty, unlawful sexual conduct, physical violence (including domestic violence), DUI, or unlawful sale or possession of a controlled substance within the past 5 years.

As a Public Transit Organization, UTA is required to conduct background screening on all applicants offered employment. This screening includes a criminal background check and FTA drug and alcohol screening.

Because this position works directly with Law Enforcement, employment may be contingent on passing a more comprehensive background investigation, including:

• Psychological testing
• Social media review
• In-person reference and acquaintance interviews
• Prior employment history
• Motor vehicle history investigation
• BCI criminal history

Total Rewards Benefits Package

As a full-time Administrative Employee, your benefits include:

• Health, dental, vision, life/AD&D, short-term and long-term disability insurance (eligible after 30 days).
• Flexible Spending and Dependent Care accounts.
• Choice between Traditional Co-Pay or High Deductible Health Plans (HSA with company match available for HDHP).
• Coverage for domestic partners (eligibility affidavit required).
• Onsite Health and Wellness Clinics at no cost for employees and their families.
• 22 days of PTO (13 vacation, 9 sick) increasing with tenure.
• 10 paid holidays and 2 floating holidays annually.
• Pension Plan with 5-year vesting; 457 Plan with immediate company match eligibility.
• Generous tuition reimbursement (for bachelor's, master's, or PhD degrees).
• Professional development and career advancement opportunities.
• Paid parental leave after 12 months of employment.
• Free transit passes for employees and dependents.
• Employee assistance program (counseling, legal, financial, etc.).
• Comprehensive wellness program (UTA Well).
• Free on-site fitness facilities; discounted VASA and EoS Fitness memberships.
• Discounted T-Mobile and AT&T cell phone plans.
• Pet insurance plan options available.

For more information, visit: https://jobs.jobvite.com/rideuta/#benefits

Compensation

Pay Rate: $71,800.00 or more, depending on experience

Apply by: Open Until Filled

Equal Opportunity and Drug-Free Workplace

UTA is an Equal Opportunity Employer. We welcome all applicants regardless of race, color, religion, national origin, disability, age, pregnancy, sex, sexual orientation, gender identity, veteran status, parental status, or genetic information.

Applicants needing an accommodation under the ADA should contact UTA Human Resources at 801-287-2324 at least two business days in advance.

UTA is a drug-free workplace. All employment offers are contingent upon passing a pre-employment drug test. Safety-sensitive employees are also subject to post-accident, reasonable suspicion, and random testing in accordance with federal regulations.