Director of Fixed-Route Operations

Essential Employee: Yes

Department: Transportation

Safety Sensitive: Yes

Salary: $98,000 - $105,000

Reports to: Chief Operating Officer (COO)

FLSA Status: Exempt

Summary of Job:
Under the direction of the Chief Operating Officer (COO), the Director of Fixed-Route Operations oversees the daily operations of fixed-route transit service, encompassing administrative and operational activities, with an emphasis on effective on-street delivery, including safety, customer experience, and schedule adherence.

Essential Job Functions:

• Oversees the supervision of personnel, which includes work allocation, training, and problem resolution; evaluates performance and makes recommendations for personnel actions; motivates employees to achieve peak productivity and performance.
• Assures the effectiveness of the performance of assigned personnel, including the equitable/consistent treatment of all bus operators/staff. The impartial and consistent administration of discipline, and the encouragement of bus operators/staff to perform at the highest level of professional conduct.
• Hears and resolves grievances, and assists in preparation of cases for arbitration with legal counsel.
• Develops programs for fixed-route to improve performance.
• Develops goals and objectives for fixed-route services.
• Provides assistance in the development of “Operational Notices.”
• Assists with operational planning and implementation of the CAT system, including scheduling, routing, customer experience, and schedule adherence.
• Assists in regularly monitoring expenditures.
• Works directly and collaborates with Operations Support, Maintenance, and the Call Center to ensure safe, reliable service and to address mechanical, safety, and operational policy deviations.
• Assures that safety is paramount, and works closely with Operational Support and the Safety Department to improve and make changes as needed.
• Coordinates strategic and operational planning within the transportation department, contributing to the establishment and maintenance of a seamless CAT system.
• Develops and implements systems and processes to establish and maintain records for the operating unit.
• Prepares periodic scheduled and ad hoc transportation system reports; gathers data regarding system usage for planning purposes.
• Coordinates dispatching activities, operations communication, and assignment of operators to obtain optimum use of facilities, equipment, and human resources.
• Process passenger complaints and initiate corrective actions designed to improve customer relations and services.
• Monitor and ensure optimal use of operating reports and systems.
• Monitor system for compliance with State and Federal regulations, Company policy, and the Collective Bargaining Agreement/MOU.
• Oversees and ensures the effective utilization of all Chatham Area Transit (CAT) transportation technology systems by employees. Monitors compliance with Intelligent Transportation Systems (ITS) and related technology platforms, including attendance, performance, operational, and disciplinary tracking systems.
• Oversees and ensures that operational payroll information is submitted in a timely manner on a bi-weekly basis to the Finance Department with minimal discrepancies and errors. This includes coordinating with Operational Support to track and reconcile payroll daily.
• Prepares, issues, and oversees all disciplinary actions within the Transportation Department.
• Develops and reinforces through a positive approach, improvements to attendance, safety, technology use, and morale with employees.
• Performs with excellence other duties as assigned.

Supervisory & Operational Authority:

• This position will have direct report(s) as assigned by the COO.

Compliance:

• Responsible for completing all mandatory training classes.
• Responsible for reviewing and complying with all CAT policies, procedures, and directives.
• Responsible for ensuring all direct reports have taken all mandatory training.

Position Profile:

Education & Experience:
A Bachelor’s Degree in Business, Transportation Management, or a related field is preferred. In lieu of a degree, ten plus (10+) years of management/supervisor experience required. Additionally, two to three (2-3) years of management/supervisory experience in public transportation is required. A master’s Degree plus experience is desirable. Proven success in organizational transformation resulting in improved efficiency, effectiveness, and enhanced brand value is a plus.

Knowledge, Skills & Abilities:

Language Skills:

• Ability to read and comprehend instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• English required, bilingual a plus.

Reasoning Ability:

• Able to apply common sense understanding to carry out detailed written or oral instructions.
• Ability to deal with problems involving several variables in standardized situations.

Computer Skills:

• Experience with word processing, spreadsheets, Internet software, email, and/or database software preferred.
• Basic computer skills required.

Certificates, Licenses, Registrations:

• Must be able to obtain a Class B or higher Commercial Driver’s License with Passenger endorsement.
• Must be able to obtain and maintain a DOT physical examination.

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to sit for long periods; stand; walk; use of hands to manipulate, handle, or feel; reach with hands and arms; and talk or hear.

Safety Requirements & Notifications:
Chatham Area Transit Authority is a public transit service provider governed by requirements of the Federal Transit Administration (FTA) and the Department of Transportation (DOT). Due to the nature of some work performed at CAT, some jobs are classified as ‘Safety Sensitive’ and are subject to random testing for drug and alcohol use. All offers of employment are subject to pre-employment and possible random drug testing. If the test shows a positive result, your employment application will be rejected, or if hired, your employment may be terminated.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to outside weather conditions. The employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to fumes or airborne particles. The noise level in the environment is moderate.

Disclaimer
Statement: The above statements are intended to describe the general nature and level of work performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so qualified. This document does create an employment contract, implied or otherwise, other than an “at will” employment relationship. As an employee in the above-referenced position, I have read, understand, and agree to abide by the job description set forth herein. Chatham Area Transit Authority is an Equal Opportunity Employer. It is the applicant's responsibility to disclose true and accurate information in their account profile and/or resume. Falsification of this information may lead to your disqualification from vacancy consideration and/or termination of employment.