Director, Community Engagement and Events

Location: L'Enfant Plaza

WMATA Reference: 250030

SUMMARY
The Director, Community Engagement & Events - Planned Projects oversees the implementation of community engagement and events, grass roots efforts and strategic initiatives for planned projects and policy initiatives throughout the agency, in compliance with the FTA-mandated and the Board-approved Public Participation Plan. Accountable for ensuring high customer awareness and understanding of project impact is achieved. The incumbent supervises a team of community engagement managers and support staff that manage the growing number of planned projects throughout the agency, customer messaging and feedback, includes executive policy proposals, construction/maintenance projects, and joint development/adjacent construction. This function also oversees the management and/or review of numerous contracts.

JOB DUTIES

• Leads and develops a team of community engagement managers and support staff. Trains, evaluates, and reports on performance providing support for projects, budget, and policy teams throughout the agency. Responsible for ensuring engagement and outreach plans are being executed for projects including, but not limited to, Board policy decisions and major capital projects impacting riders and jurisdictions in compliance with the FTA- required and Board-approved Public Participation Plan (PPP).
• Oversees, reviews and approves the development and management of contracts, task orders, budget development, around planned project community engagement and outreach, throughout the agency. Includes quality control reviews and evaluations to address and confirm adequate support and budget is assigned to community engagement and messaging, per PPP and WMATA requirements.
• Works collaboratively with internal project office managers, jurisdictions and stakeholders on project messaging, engagement, and outreach, collaborating with other partner offices to confirm PPP and WMATA requirements are being met.
• Manages the creation and submission of reports detailing engagement and outreach efforts, as well as public input and survey results, for major policy issues under consideration by executive leadership and members of the Board of Directors, and in compliance with FTA mandates
• Maintains Public Participation Plan compliance, by ensuring accurate reporting of WMATA's engagement, messaging, and outreach efforts for each project, verifying that all requirements within the plan have been executed, and overseeing a triennial plan update required by the FTA

OTHER DUTIES

• Maintains and promotes awareness and accountability with safety policies and procedures while performing job functions.
• Promotes a positive safety culture and encourages reporting of safety concerns consistent with our Agency Safety Plan, other regulatory requirements within the Safety Management System and just culture principles.
• Maintains and promotes awareness and accountability with safety policies and procedures while performing job functions. Promotes a positive safety culture and encourages reporting of safety concerns consistent with our Agency Safety Plan, other regulatory requirements within the Safety Management System and just culture principles.

The functions listed are not intended to limit specific duties and responsibilities of any particular position. Nor is it intended to limit in any way the right of managers and supervisors to assign, direct and control the work of employees under their supervision.

MINIMUM QUALIFICATIONS

Education
Bachelor's degree in communications, Public Affairs/Public Relations, Business, Planning or a related field

Experience
Minimum ten (10) years' experience in project management, engagement, community relations & outreach include a minimum of five (5) years' experience supervising a team

Preferred Qualifications
Project Management Professional (PMP) Certification, preferable experience in a large service organization setting

Medical Group:
Satisfactorily complete the medical examination for this position, if required. The incumbent must be able to perform the essential functions of this position either with or without reasonable accommodations.

Evaluation Criteria:
Consideration will be given to applicants whose resumes demonstrate the required education and experience. Applicants should include all relevant education and work experience.

Evaluation criteria may include one or more of the following:

• Skills and/or behavioral assessment
• Personal interview
• Verification of education and experience (including certifications and licenses)
• Criminal background check (a criminal conviction is not an automatic bar to employment)
• Medical examination including a drug and alcohol screening (for safety-sensitive positions)
• Review of a current motor vehicle report

Closing:
WMATA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable federal law.

This posting is an announcement of a vacant position under recruitment. It is not intended to replace the official job description. Job descriptions are available upon confirmation of an interview.

Please apply before 1/24/2025

To apply for this position, visit WMATA's Career Center

Equal Employment Opportunity