SSP 803720 – IVR Maintenance and Support

Capital Metro intends to solicit and award a sole source contract to United Dispatch, Inc. (UDI) to provide one year of maintenance and support of Capital Metro’s Interactive Voice Response (IVR) System.

UDI is considered a sole source because:

• There are no third-party developers since it is a proprietary system and not open for other vendors to provide services.

• The development of Capital Metro’s IVR System was customized exclusively for Capital Metro. All software, configuration and previous enhancements installed are proprietary, designed, hosted, and maintained by UDI. UDI is the sole entity capable of providing maintenance and support of the system.

This will be a fixed-price contract.

This synopsis is for notification purposes only and does not constitute a solicitation for bids, quotes, or proposals however, all responsible sources that believe they can meet all of the requirements may submit an unsolicited proposal which shall be considered. If no responses are received prior to 3:00 p.m. Central Standard Time, December 8, 2023, a Sole Source contract will be pursued with UDI.

Submit your unsolicited proposal to:

Jeffery Yeomans, Contracts Administrator Capital Metropolitan Transportation Authority 2910 East 5th Street Austin, TX 78702 jeffery.yeomans@capmetro.org

This sole source requirement meets the conditions of FAR 13.106-1(b) (2); only one responsible source has been identified as reasonably available to provide the services that will satisfy the agency requirements.