Transit Systems 2023-06-08 2023-07-13

Transit Operations Manager

City of Fresno
Fresno, California

Job ID: 147657
Job Status: Full-time

SALARY: $8,370 - $10,197/month

FILING DEADLINE: Open until filled

The City of Fresno's Transportation Department (FAX) is seeking a dynamic Transit Operations Manager who will be responsible for planning, organizing, and leading a team committed to making a difference. The successful candidate will be a strong manager and communicator who is innovative and possesses thorough knowledge of fixed route operations, state and federal requirements and has the proven ability to successfully lead and empower employees within the Transit Operations Division. In this capacity, the incumbent actively participates in organizational efforts needed to improve the level of transit services provided to the community.

The incumbent will provide leadership in the development, implementation, and assessment of operational goals, drafting of policies, implementation of procedures, and will provide oversight in the implementation of various work plans needed to support the budget. In addition, the incumbent must be able to effectively manage transit operation activities while working collaboratively with Divisions within FAX and other City departments, as well as community stakeholders.

The Transit Operations Manager is a key member of the management team in the FAX Department. This is an unclassified position that serves at the will of the Department Director.

The Transportation Department is comprised of over 520 employees in 6 divisions: FAX Operations, FAX Maintenance, FAX Customer Experience, Transportation Planning, Capital Projects, and Administration. FAX provides fixed-route transit service and paratransit demand-response service 363 days a year throughout the City of Fresno and in some areas of the City of Clovis and the County of Fresno. Fixed-route service provides 18 routes operating seven days a week and utilizes a fleet of 125 buses. The bus fleet is made up of compressed natural gas (CNG) fuel and battery electric buses. Every bus is equipped with wheelchair ramps and bicycle racks and carries an average of 17 passengers per hour. The fixed route system provides 7 million trips, operating 421,000 hours and 4.7 million miles each year.

In February of 2018, the City completed construction of Bus Rapid Transit (BRT) which has increased service levels on our busiest transit routes. BRT represents an investment of over $56 million on a 15.7-mile transit line, connecting Blackstone and Kings Canyon/Ventura, both major corridors, to downtown Fresno. This continues the City's commitment to revitalizing the City through smart and effective land use planning that improves the quality of life, not only for those major transit corridors, but all of Fresno. The 2035 General Plan provides that blueprint via a development code that provides more options for businesses and investments along transit corridors and the surrounding neighborhoods.

The Department's paratransit demand-response service is delivered by Handy Ride through a contract with National Express Transit. Handy Ride operates 7 days per week 363 days per year with service levels comparable to the fixed-route system. Handy Ride services are utilized by citizens with disabilities in accordance with the Americans with Disabilities Act (ADA). Traveling over 800,000 miles with 55 vehicles; Handy Ride service provides more than 135,000 trips each year.

BENEFITS: UNIT 14 Classification – City of Management Employee Association (CFMEA)

  • HEALTH INSURANCE: The City contributes toward monthly premiums for PPO medical, dental and vision for employee and dependents.
  • FLEXIBLE SPENDING ACCOUNT: IRS 125 Plan for health and dependent care expenses.
  • DEFERRED COMPENSATION: Voluntary 457 plan with Fidelity Investments to increase your retirement savings. City contributes $75 per month.
  • SUPPLEMENTAL SICK- 40 hours per fiscal year. 80 hours lifetime maximum
  • MANAGEMENT LEAVE: 60 hours per fiscal year.
  • BILINGUAL PREMIUM: PAY: $100 per month
  • ANNUAL LEAVE: Accrue 15.55 hours per month with cash out provisions.
  • HOLIDAYS: Ten (10) City-observed annual holidays plus birthday and two (2) personal days.
  • LIFE INSURANCE: Benefit equal to annual salary; premium paid by The City.
  • LONG-TERM DISABILITY: Benefit equal to 66.66% of monthly salary up to $7,500 per month after 30 days of disability; premium paid by The City.
  • HEALTH REIMBURSEMENT ARRANGEMENT: To reimburse retirement medical insurance and qualified medical expenses.
  • BILINGUAL PREMIUM: PAY: $100 per month
  • RETIREMENT: City of Fresno Retirement Systems, one of the best funded public systems in the state. Reciprocity with other CA public agencies. Vested in Retirement benefits after 5 years of service. City employees do not participate in Social Security.
  • DROP (Deferred Retirement Option Program): an optional, voluntary program that allows an employee to deposit retirement benefits in a special savings account within the Retirement System while continuing to work for the City of Fresno for up to 10 years. Participation minimum is age 50 and vested. Benefits includes ownership of accumulated funds, compound interest earnings, and alternative distribution options.
Additional information regarding the City of Fresno benefits is available at

The City is seeking a strong leader who can effectively collaborate with others to accomplish the mission of providing safe, reliable, and efficient public transportation services.

The ideal candidate must possess a Bachelor's Degree from an accredited college or university in transportation, business or public administration, or closely related field;


Four (4) years of progressively responsible management experience in public or private transit system operations. Additional qualifying experience may be substituted for the required education on a year-for-year basis, up to a maximum of two years.

A copy of degree or college transcripts must be uploaded and included in your on-line application for verification of requirement. Applicants lacking the documentation will be rejected.

Possession of a valid Class C California Driver's License is required at the time of appointment. Candidates considered for hire must provide proof of a valid driver's license and current copy of their driving record.

In addition to the above, the following further describes the knowledge, skill, experience and attributes the ideal candidate for this position will possess:
  • Experience managing transit personnel and operations;
  • Thorough knowledge of state and federal requirements for transit systems, including grants, safety procedures, rules, ordinances, regulations, and traffic laws;
  • Initiative to drive and cultivate purposeful change with an emphasis on public service;
  • Experience in preparing, evaluating, and analyzing various reports needed to monitor and measure the overall performance and effectiveness of the Division;
  • Effective communication skills and the ability to work with various organized labor groups;
  • Knowledge and experience with organized labor and related regulations and requirements;
  • Knowledge and experience in managing various capital improvement projects;
  • Skill in the assessment of transit training and development programs;
  • Experience setting program goals and objectives, developing and administering budgets; and
  • Computer literate and the ability to implement/utilize technology to improve operations.

Interested and qualified applicants must submit an official City of Fresno application on-line by the deadline. Applications may be submitted at For information on how to complete an on-line application, please view "Instruction Guide" on the City's website, Personnel Services Career Opportunities page, or call (559) 621-6950 for assistance.

Applicants deemed most qualified will be invited to interview for this rewarding and excellent opportunity.

Inquiries should be directed to:
Leshea Tarver, Sr. HR/Risk Analyst
2600 Fresno Street
Fresno, California 93721-3614
(559) 621-6950

We welcome applicants of any race, gender, religion, ancestry or disability. For more information please refer to our Career Opportunities web page on the City of Fresno web site.

Should you need a special accommodation due to a qualifying disability, please contact the City of Fresno Personnel Department prior to the date of the applicable examination.

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Transit Job Listing - Transit Operations Manager