Transit Systems 2019-08-16 2019-09-20

Operations Manager

Company: First Transit View more listings
Location: Joliet, Illinois
Job Status: Full-time
Job ID: 115586

Job Purpose: Assists the General Manager and/or Asst General Manager in supervising daily operations. Monitors employee performance, identifies safety issues, and addresses operational needs.

Major Responsibilities:

  • Assumes first-line supervision of location employees. Ensures company policies and procedures are followed.

  • Assists the General Manager in day-to-day operational oversight of location operations including billing, payroll, routing/scheduling, DOT & state Dept of Education compliance, accounts receivable and accounts payable, recruitment and hiring of location employees.

  • Ensures drivers have the daily documentation necessary to complete their routes. Ensures completed charter documentation for processing. Coordinates field trips by the assignment of personnel and vehicles.
  • Ensures vehicles dispatched are in proper working condition and daily DVI (pre and post trip) forms have been submitted.

  • Coordinates the dispatching, in-service monitoring, and turn-in activities involved in daily transit operations. Acts as back up member of Dispatch or Scheduling team.

  • Completes necessary daily and/or weekly reports for company and customer (stand by report, Vehicle Maintenance Report, Manpower Report, Service Quality, and Complaint / Commendation Report).

  • Tracks and maintains employee attendance system, processes driver and operations staff vacation requests. Maintains/orders necessary driver and staff uniforms.

  • Monitors and evaluates Operations activities. Includes: vehicle on-time statistics, missed runs, revenue/cost data, total work hours, total pay hours, customer complaint data, accident data, road call data, and other operations related functions.

  • Recommends and disciplines operations personnel. Interviews necessary drivers and staff and completes customer complaint investigations.

Experience & Skills Required:
  • 3-5 years experience in a paratransit operation.

  • 2-3 years supervisory experience preferred.

  • Knowledge of Trapeze or any similar routing software preferred.

  • Computer literate with working knowledge of Microsoft Office.

  • Ability to effectively prioritize tasks and manage time effectively

  • Meet customer certification requirements in operations software and able to act as system administrator to assist resolving local user issues.

Transit Job Listing - Operations Manager