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Location: Metro Building at Eisenhower

WMATA Reference: 240328

SUMMARY
The Bus Control Dispatcher provides safe, reliable service to the Authority’s patrons by quickly and accurately responding to, processing, and coordinating communications of routine and emergency requests for assistance and information. Using various communication equipment, the incumbent employs preventive and proactive strategies to optimize bus service reliability, transmitting information to required personnel, and recording pertinent data on required reporting forms.

ESSENTIAL FUNCTIONS

• Maintains and monitors communication channels, including radio, Clever, GPS, and digital networks with MetroBus Service Operations personnel and revenue/non-revenue operational vehicles.
• Receives incident reports from Bus Operators and Transit Field Supervisors (TFSs) on accidents, disabled buses, sick and/or injured passengers, intoxicated and/or disorderly passengers, fare disputes, assaults, robberies and other occurrences and in accordance with standard operating procedures, dispatches Service Operations Managers, request Transit Police, local police/fire department or other related assistance.
• Accurately records all events in the applicable database by way of Computer Aided Dispatch/Automatic Vehicle Locator (CAD/AVL) system and prepares a detailed event summary report of all unusual occurrences as defined by MICC Bus Management.
• Records detour of routes caused by construction, fires, weather conditions, etc., as described by the Service Operations Manager. Coordinates with affected divisions as to the effective date and time buses will be returned to their regular routes. Maintains communications with jurisdictional police departments, constructions firms and other organizations as appropriate.
• Coordinates with Management internal to the MICC and external Bus Operations to modify bus activity due to accidents, events coordination, or related service delays and operations.
• Monitors the Metrobus Fleet for On-Time-Performance and implements headway management strategies to minimize negative impact on service.
• Monitors log-ons to the radio equipment on Metrobuses reporting deficiencies or malfunctions to appropriate leadership in the MICC, Bus Transportation or Operations
• Coordinates regular and emergency bus operations with TFSs, and the MICC Rail Section due to planned or unplanned rail outages.
• Assists in the training of new employees at the discretion of the MICC Bus Operations Management Team.

The functions listed are not intended to limit specific duties and responsibilities of any particular position. Nor is it intended to limit in any way the right of managers and supervisors to assign, direct and control the work of employees under their supervision.

MINIMUM QUALIFICATIONS

Education
High school diploma or possession of a high school equivalency certificate (GED)

Experience
A minimum of five (5) years of experience in bus operations work, customer service or emergency dispatch

Preferred
Experience in a transit or emergency management related field.

A valid Driver's License

Medical Group:
Satisfactorily complete the medical examination for this position, if required. The incumbent must be able to perform the essential functions of this position either with or without reasonable accommodations.

Evaluation Criteria:
Consideration will be given to applicants whose resumes demonstrate the required education and experience. Applicants should include all relevant education and work experience.

Evaluation criteria may include one or more of the following:

• Skills and/or behavioral assessment
• Personal interview
• Verification of education and experience (including certifications and licenses)
• Criminal background check (a criminal conviction is not an automatic bar to employment)
• Medical examination including a drug and alcohol screening (for safety-sensitive positions)
• Review of a current motor vehicle report

Closing:
WMATA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable federal law.

This posting is an announcement of a vacant position under recruitment. It is not intended to replace the official job description. Job descriptions are available upon confirmation of an interview.

To apply for this position, visit WMATA's Career Center