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Title: Transit Operations Manager
Company: Transit Connection, Inc.
Location: Edgartown, Massachusetts
Job Status: Full-time
Job ID: 156135
Transit Connection, Inc. is the contracted operating company for the bus and lift service for Martha’s Vineyard Transit Authority (VTA). TCI is currently searching for a Transit Operations Manager who will supervise Bus Operators and administrative/dispatch staff for the VTA on Martha’s Vineyard Island, which includes the fixed routes as well as the LIFT paratransit routes. This is a unique transit system and requires a hands-on working style.

  • Oversees the day-to-day operation services, ensuring transportation is safe, efficient, and remains within budget.

  • Ability to holds operations staff and operators accountable through clear and open communication, employee participation, and performance management.

  • Prepare and submit weekly payroll figures and reports as well as ensuring accurate recordkeeping while updating operator fringe benefit data.

  • Maintain operator records, ensuring all required licensing, testing, and documentation is current.

  • Aid in Controlled Substance and Alcohol Policy administration, as well as schedule operators for pre-employment and ongoing random testing screenings.

  • Assist with operator recruitment efforts and tracking of candidates through the recruitment process.

  • Roster Operators and oversee work did selections.

  • Prepare essential documentation, including driver “paddles”, work schedules, passenger route information, and onboard literature.

  • Organize required operator training schedules, handbooks, and training manuals.

  • Prepare Incident & Accident reports as well as logs for operational anomalies, weather conditions, farebox problems, passenger complaints, service suggestions, etc.

  • Generate and proof driver “paddles”, service maps, departure sheets, etc.

  • Dispatch fleet and/or head-way service operations.

  • Maintains a strong relationship with the labor union as well as participates in labor relations, including administering discipline and facilitating the grievance process.

  • Bachelor’s Degree preferred.

  • Valid state Driver’s License. Having a CDL with passenger endorsement is a plus!

  • Three (3) years of leadership experience. Management role in a transit and/or union environment with motivation, support, and development of direct reports is preferred.

  • Must have an “All Hands-on Deck” work attitude and management approach.

  • Experience with working with unionized staff and CBA is preferred.

  • Must have a faultless criminal record and safe driving record.

  • Able to obtain a Class B Commercial Driver’s License with Passenger and Air Brake Endorsements

  • Demonstrated ability to communicate effectively, build morale, motivate personnel, promote team effectiveness, diffuse conflicts, and negotiate common solutions to differences of opinion.

  • Capable of carrying out both oral and written instructions in an independent manner

  • Able to prioritize and deal with multiple tasks, analyze complex issues, and make sound decisions.

  • Be/Become familiar with major and secondary roads found on Martha’s Vineyard.

  • Effectively and efficiently re-route vehicles in case of accidents or road closures.

  • Proficient in computer operations and software applications including Microsoft Word and Excel

  • Be able to adapt to ever-changing challenges and learn quickly.

  • Competitive salary, commensurate with experience.

  • Housing package for the successful candidate who may not be local to the Island.

  • Health Insurance.

  • Vacation and sick/personal days.

  • Company-matched Simple IRA plan.

Job Type: Full-time

Please send your resume and salary requirements to [email protected].

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