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Overview
Supervises a team of Compliance Analysts, ensuring that Paratransit assessments are properly and fairly completed.

This is for proposed business. All offers are contingent upon Transdev's award of the contract.

Responsibilities

• Acts as the liaison between the disabled community and the organization by supplying clients with information on Paratransit requirements pertaining to services, scheduling, and assistance with use of paratransit services

• Assists with preparation and submission of reports required by various governmental agencies and representatives

• Assists with the implementation of the paratransit plan; ensures that each department is in compliance with Americans with Disabilities Act (ADA) and related laws; works to develop plans to ensure compliance with ADA and ADA Accessibility Guidelines (ADAAG) across all transit properties

• Works with the community to ensure their understanding of and agreement with the Paratransit Plan and related law

• Schedule and visit facilities/clients and or paratransit riders/clients to provide information about services and scheduling, hear service concerns or complaints, and discuss upcoming improvements to the services

• Provides leadership with evaluation of services collected during facility and client visits; prepares monthly reports for supervisor

• Attends paratransit committee meetings and board meetings

• Maintains confidentiality of all information

• Other duties as required.

Qualifications

Education, Licensing, and Certifications:

• Bachelor’s degree or equivalent in a relevant field required.

• Driver’s license in the state of operation required.

Experience, Skills, and Knowledge Required:

• At least 5 years of relevant experience required.

• Comprehensive knowledge of ADA and related legal requirements related to public transit.

• Comprehensive knowledge of functional abilities of persons with disabilities and testing methods.

• Ability to develop, update, and lead presentations for clients.

• Strong written and oral communications skills.

• Knowledge of Microsoft Office tools, especially Word and PowerPoint.

• Travel requirement (as a percent): <5% for occasional travel.

Pre-Employment Requirements:

• Must submit to a drug test and criminal background check.

Physical Requirements:

• Must be able to work shifts or flexible work schedules as needed; long hours may be required in cases of emergencies or natural disasters.

• Must be able to work in all types of weather conditions.

• Some work is accomplished in an office or in a cubicle space equipped with a telephone and computer where the employee is subjected to long periods spent sitting, typing, or looking at a computer screen.

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The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

EEO is the Law Poster: http://www1.eeoc.gov/employers/poster.cfm

Drug free workplace

If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check.