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Title: Operations Manager
Company: First Transit
Location: Joliet, Illinois
Job Status: Full-time
Job ID: 115586
Website: https://apply.firstgroupcareers.com/vacancy/22726/Transit%20Talent/detail
Job Purpose: Assists the General Manager and/or Asst General Manager in supervising daily operations. Monitors employee performance, identifies safety issues, and addresses operational needs.

Major Responsibilities:
  • Assumes first-line supervision of location employees. Ensures company policies and procedures are followed.

  • Assists the General Manager in day-to-day operational oversight of location operations including billing, payroll, routing/scheduling, DOT & state Dept of Education compliance, accounts receivable and accounts payable, recruitment and hiring of location employees.

  • Ensures drivers have the daily documentation necessary to complete their routes. Ensures completed charter documentation for processing. Coordinates field trips by the assignment of personnel and vehicles.
  • Ensures vehicles dispatched are in proper working condition and daily DVI (pre and post trip) forms have been submitted.

  • Coordinates the dispatching, in-service monitoring, and turn-in activities involved in daily transit operations. Acts as back up member of Dispatch or Scheduling team.

  • Completes necessary daily and/or weekly reports for company and customer (stand by report, Vehicle Maintenance Report, Manpower Report, Service Quality, and Complaint / Commendation Report).

  • Tracks and maintains employee attendance system, processes driver and operations staff vacation requests. Maintains/orders necessary driver and staff uniforms.

  • Monitors and evaluates Operations activities. Includes: vehicle on-time statistics, missed runs, revenue/cost data, total work hours, total pay hours, customer complaint data, accident data, road call data, and other operations related functions.

  • Recommends and disciplines operations personnel. Interviews necessary drivers and staff and completes customer complaint investigations.

Experience & Skills Required:
  • 3-5 years experience in a paratransit operation.

  • 2-3 years supervisory experience preferred.

  • Knowledge of Trapeze or any similar routing software preferred.

  • Computer literate with working knowledge of Microsoft Office.

  • Ability to effectively prioritize tasks and manage time effectively

  • Meet customer certification requirements in operations software and able to act as system administrator to assist resolving local user issues.

When applying, mention that you saw this opening listed at TransitTalent.com.