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First Transit is seeking a versatile, experienced, and customer-focused individual to help manage its large and dynamic paratransit call center contract with King County Metro Transit in Seattle. This is one of our flagship operations, consistently near the top of the paratransit industry and home to cutting-edge technology utilizing the Trapeze scheduling platform.

This is an immediate opening for a full-time, benefits eligible, position located in the International District of Seattle. First Transit is an equal opportunity employer, committed to developing our people for opportunities within the transportation industry.

Candidates should have at least 3 or more years’ experience with the following areas:

• Management of large-scale public transportation services, preferably with extensive experience within the ADA paratransit industry

• Management of call centers, preferably to include reservations, scheduling and dispatch operations

• Experience with Trapeze software, mobile data computers and/or vehicle-mounted tablets, VoIP telephone systems, business intelligence dashboards, and similar technology is a plus

• Dependable self-starter who can analyze performance trends and work collaboratively with teams to implement long-term improvements

• Dynamic leader with exceptional communications skills, strong writing ability, and project management background

Required Experience:

• At least 3 years managing large public paratransit or transit operations

• Significant experience with Trapeze software products preferred

Required Education:
Bachelor’s Degree strongly preferred

Salary Range: Depends on experience

Relocation assistance available if needed

Apply: https://apply.firstgroupcareers.com/vacancy/22135/Transit%20Talent/detail