Manager, Technical Skills Training

Location: Carmen Turner Facility

WMATA Reference: 250568

At Metro, we invest in staff to expand career pathways and develop the next generation of Metro leaders and technical skills experts. We aim to attract, develop, and retain top talent where individuals feel valued, supported, and proud of their contribution. We also have a longstanding commitment to diversity, equity, and inclusion.

The Technical Training and Development team is hiring multiple positions for Manager, Technical Training and Development to lead instructional staff and manage the training programs supporting various departments. Each position hired will support one training program within the Infrastructure, Maintenance, Bus Transportation, or Rail Transportation training programs at Metro. The manager collaborates with multiple levels of Metro leadership and leads a team of approximately 7-9 Instructors. The ideal candidate would have experience in implementing adult-learning practices, executing technical apprenticeship programs, coaching and developing industrial or instructional staff, managing and communicating to differing levels of management and stakeholders, and leading diverse and inclusive teams to achieve organizational goals. This Manager position is accountable for the success of the Training Program.

- The Technical Training department provides apprenticeship career pathways and skills training for maintenance and construction personnel in Track and Structures, Facilities, Communications and Signaling, Power, Elevator and Escalator, and Supply Chain Management departments.

- The Rail Operations Quality Training department provides new and refresher training for Rail Vehicle Operators, Rail Traffic Controllers, Supervisors, and Station Managers and manages Hybrid learning through Instructor Led classroom, hands-on field training, and simulator-based training.

- The Maintenance Training department is responsible for establishing, managing and reviewing all maintenance training programs for Rail Cars, Buses, Storeroom, and/or Equipment. Maintenance Training provides skills training to all maintenance personnel in the Bus, Railcar, and Storeroom Maintenance departments.

- The Bus Operations Training Team is responsible for developing, certifying, and continually improving the skills of bus operators and supervisory personnel. This department is committed to delivering high-quality instruction that promotes safety, service reliability, and operational integrity across the transit system.

If you are passionate, inspiring, authentic, and looking to work in a dynamic, fast-paced, and stimulating environment, come join us.

SUMMARY
The Manager, Technical Training and Development is responsible for the establishment, management, execution, and continuous improvement of technical skills, maintenance skills, and/or operational training programs supporting Infrastructure, Fleet, and/or Transportation organizations at WMATA. This leader enforces WMATA¿s rules, regulations, policies, and procedures, establishes and/or introduces innovative training standards/methods for new and existing employees to improve key performance indicators (KPIs) and workload measures to the standards of the assigned department.

ESSENTIAL FUNCTIONS

• Manages a staff of supervisors and instructors assigned to develop and implement comprehensive training programs for initial qualification and continual training, including associated apprentice and technical skills (TSP) programs.
• Implements and manages a systematic approach to training and development to ensure the effectiveness of training programs provided. This includes performing needs analyses, skills gap assessments, and training evaluations to verify quality and effectiveness of training programs.
• Collaborates with internal and client department leadership for continuous improvement of training development and delivery. This includes identifying training needs, directing curriculum development and improvement, providing pathways for skill improvement of instructional staff, and recommending alternative vendors/external education resources.
• Establishes and manages comprehensive technical skills training programs based on adult learning and instructional design best practices, incorporating innovative and effective techniques, to ensure engagement of a diverse workforce and effective delivery of intended training objectives.
• Monitors findings from internal and external audits to ensure that required changes are updated into instructional programs, policies, and procedures. Operates as training expert and/or point of contact in Corrective Action Plan workshops and communications.
• Oversees the development and implementation of training manuals and curricula, evaluation procedures, test instruments, simulators, mock-ups, and training media. Ensures that current modifications and new equipment are incorporated into all instructional programs.
• Oversees the direct supervision of Technical Skills Programs; ensures that current, accurate and complete records exist for each apprentice/trainee showing their attendance, work experience, related instruction and progress.
• Provides review and approval of contractor training programs including development of instructional specifications, review and approval of deliverables, scheduling, coordinating, and monitoring of training.
• Supervises staff to include recommending applicant selection, disciplinary actions, resolution of grievances, assigning duties, directing work, conducting performance evaluations, approving leave requests and timesheets, and ensuring appropriate subordinate training is provided.
• Develops, administers, and implements effective employee selection/promotional examinations, reviews promotional eligibility standards, and supervises the transfer/promotion of operations and infrastructure employees, ensuring compliance with Federal regulations, guidelines and WMATA policy.
• Provides quarterly status reports which include budget, goals, activities, accomplishments, and projections. Forecasts and recommends long-term instructional and documentation program budgets and resource requirements.

The functions listed are not intended to limit specific duties and responsibilities of any particular position. Nor is it intended to limit in any way the right of managers and supervisors to assign, direct and control the work of employees under their supervision.

MINIMUM QUALIFICATIONS

Education
An Associate degree from an accredited college or university in Education, Instructional Design, Engineering, Human Resources Development, Urban Transit, Transportation or a related field

In lieu of an Associate degree a High School Diploma or GED plus two (2) years of experience in developing and administering technical training, maintenance, safety skills and/or transit operations programs in an industrial setting.

Experience
A minimum of seven (7) years of progressively responsible experience in developing and/or administering technical training, employee development programs in an industrial setting; and/or a combination of developing and administering technical training experience, with field experience in transit engineering, operations, fleet maintenance, and/or infrastructure maintenance.

Certification/Licensure
A valid Driver's License

Infrastructure or Rail assignments are required Roadway Worker Protection qualification within three (3) months of hire

Medical Group:
Satisfactorily complete the medical examination for this position, if required. The incumbent must be able to perform the essential functions of this position either with or without reasonable accommodations.

Evaluation Criteria:
Consideration will be given to applicants whose resumes demonstrate the required education and experience. Applicants should include all relevant education and work experience.

Evaluation criteria may include one or more of the following:

• Skills and/or behavioral assessment
• Personal interview
• Verification of education and experience (including certifications and licenses)
• Criminal background check (a criminal conviction is not an automatic bar to employment)
• Medical examination including a drug and alcohol screening (for safety-sensitive positions)
• Review of a current motor vehicle report

Closing:
WMATA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable federal law.

This posting is an announcement of a vacant position under recruitment. It is not intended to replace the official job description. Job descriptions are available upon confirmation of an interview.

Application Deadline: 7/15/2025, 11:59 p.m.

To apply for this position, visit WMATA's Career Center

Equal Employment Opportunity