Investigator A (Claims)

Move forward with us! At NJ TRANSIT, you'll join us in transforming the third-largest transportation agency in North America. We are committed to delivering safe, reliable service that gets customers to their destinations on time -- and we're looking to hire talented folks with a love of learning to make it all possible.

Roles and Responsibilities:

• Interviewing and obtaining statements or affidavits from claimants, witnesses and other persons involved; re-interviewing witnesses prior to trial; taking photographs of accident scenes.
• Arranging property damage appraisals and medical exams as necessary.
• Obtaining information from police records, hospital records, motor vehicle bureaus and other public agencies.
• Carrying out negotiations in adjusting of claims and entering of settlements with attorneys.
• Obtaining information in collection cases and taking steps to collect damages.
• Obtaining and maintaining video of accident scenes and other electronic data.
• Checking court calendars; maintaining a calendar of upcoming events; maintaining a diary system.
• Maintaining both paper and electronic claim files.
• Attending trials as liaison between defense counsel and the claim department; possibly testifying in relation to prior statements of witnesses, photographs, and other claim investigation undertaken.
• Preparing cover letters, releases, and other documents.
• Other duties, as required, to successfully handle all assigned claims from first report to conclusion.

• Must be a graduate of a four-year college/university and have a minimum of two years experience in general liability claim investigation, adjusting and negotiating.
• Must possess a valid driver’s license in good standing and be able to travel independently throughout the State of New Jersey.

• Must have demonstrated excellent oral and written communication skills.
• Must have demonstrated interpersonal skills.
• Must have demonstrated ability to plan and organize efficiently.
• Must demonstrate ability to negotiate settlement of claims in adversarial setting.
• Must be able to prepare accurate reports.
• Must demonstrate aptitude for evaluating liability and exposure.
• Must be able to work independently within the guidelines of Risk Management procedures and the Union contract.
• Must be willing and able to work in the field in all kinds of weather conditions and beyond normal work hours.
• Must have in his/her possession a cellphone, supplied by the company, 24 hours a day, seven days a week, except for vacation time.
• Ability to enter data and information into the claims database using a laptop computer.

• Advancement Opportunities
• Wage Progression
• Full benefit package including medical, prescription, dental and vision
• 457 tax-deferred savings plan
• Life Insurance
• Paid Time Off