Transit Systems 2024-04-23 2024-05-28

General Manager

Tucson, Arizona

Job ID: 153348
Job Status: Full-time

RATP Dev seeks an experienced General Manager to oversee Sun Tran, the public transit operation in the City of Tucson and surrounding area. Sun Tran operates fixed route, paratransit (Sun Van) and Streetcar (Sun Link). Sun Tran employees 900 staff in three modes with an annual operating budget of about $100 million. Sun Tran provides over 50,000 daily rides operating a fleet of 185 buses, 127 paratransit vehicles and 8 streetcars.

The successful candidate will be responsible for providing oversight and leadership for a team of transit professionals. Experience working in a labor environment is key. This position will represent Sun Tran and RATP Dev with the City and other local jurisdictions. Key attributes will include a strong transit management background, good communications skills, and willingness to be innovative.

This position requires a leader who will leverage their experience to develop and execute strategies to attain the desired outcomes. We seek a leader who can gain buy in, has vision, can impart their knowledge, and motivate their teams to excellence. We can hire experience; however, someone with vision coupled with experience is impactful!

Critical components:
A highly conscientious leader who:

  • Promotes a diverse and inclusive, positive, respectful, and healthy work environment.
  • Prioritizes employee engagement and retention strategies.
  • Offers professional, personal and technical development to include continuous learning and mentoring opportunities.
  • Partners with Safety, Risk and Continuous Improvement to implement process improvements to ensure compliance and drive excellence in all aspects of our operations.
  • Execution of client’s service planning. Works with client to improve scheduling/blocking and recommends real-time scheduling adjustments based on service demands and/or disruptions.
  • Develops and accounts for an annual operating and capital budget; monitors and ensures compliance of monthly and annual financial targets. Uses operational performance indicators to influence financial results daily.
  • Develops and maintains effective working relations with teams, colleagues, the union, the public, medical and governmental agencies, elected officials and board of trustees.
  • Provides oversight, direction and coordination of staff in the provision of cost effective, efficient and reliable transit services within available and financial resources.
  • Provides input and feedback to the board on the development of policies and external factors which have a direct impact on the achievement of specific goals and objectives.

Essential Functions / Process Responsibilities include the following: other duties may be assigned as necessary:

Safety & Compliance
  • Works with all company and local team members to create a strong, vibrant, and engaging safety culture.
  • Oversees the agency safety plan (PTASP) and its implementation and reporting to the client.
  • Ensures compliance with local, state, and federal laws and regulations (EPA, OSHA, DOT, ADA, and EEOC).

  • Overall management and responsibility for the location’s financial, operational and employee performance and development – managing to budget, hitting set targets, supporting standard operating procedures, and guiding/delivering quality service through performance management.
  • Oversees and directs through operating and department managers the financial, people, human resources, and operating service programs of the Authority.
  • Able to build a strong leadership team and ensure leaders have the necessary skills, tools, and resources to build their individual departments, this includes developing and coaching for success.

Business Acumen
  • Strong entrepreneurial skills with the ability to create a strategic vision that grows and develops the local team, the community, the contract with the client and the mission and goals of RATP Dev USA to include finance/budgeting, people, human resource, and operational performance and safety.
  • Understand and monitor trends of the business and community, opportunities for growth, what are the potential risks, and when to pivot in order to keep the location/financials satisfactory.
  • Satisfies client, corporate, and contractual reporting requirements and needs.

  • Develops and maintains strong, effective relationships with community leaders, private employers, governmental authorities, legislators, taxpayer groups and the user public to enlist financial and related ridership program support for public transit services.
  • Must have strong verbal and written communication that is clear, concise, and transparent, encouraging an “open-door” policy.
  • Prioritizes employee engagement and retention strategies

Preferred Education and Experience:
A bachelor’s degree with major course work in business, transportation, or public administration and five (5) years of job related managerial or comparable administrative experience preferably in a public transit agency; or substituting an advanced master’s degree in a job-related curriculum for one (1) year of desired experience. Drug test and pre-employment physical is required. Subject to random alcohol and drug testing.

Clear understanding of Collective Bargaining Agreement (CBA, union contracts), working with unions, labor negotiations/contracts, and grievance procedures.

Leadership Model for Success:
  • Leadership: Safety, Building Teams, Performance Management, Developing Talent

  • Business: Business Acumen, Strategic Visionary, Decision Making, Profitable Growth

  • Interpersonal: Trustworthiness, Building Relationships, Influencing Others, Communication

  • Wellbeing: Managing Stress, Work-Life Harmony, Mental Wellness

Professional and Personal Development
Start here and grow here. RATP Dev USA believes in promoting from within and providing learning and development opportunities for our team members. We take pride in preparing and developing future and existing leaders through our Grow Our Own Development and Mentorship Programs.

When you join RATP Dev USA, you will have the ability to build your skills and knowledge in various areas through continuous learning (eLearning included) and leadership workshops.
  • Leadership Development
  • Mentorship & Coaching
  • Safety, Security, & Compliance Training
  • Technical and Soft Skill Training
  • And much more...
We offer competitive compensation and benefits (which vary based on role, location, and business), including medical/dental/vision, 401(k), and paid holiday/vacation.


We are an Equal Opportunity Employer & We Welcome Diversity to our Teams!

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Transit Job Listing - General Manager