Transit Systems 2022-06-02 2022-07-07

Director, Service Planning & Scheduling

VIA Metropolitan Transit
San Antonio, Texas

Job ID: 142761
Job Status: Full-time

How would you like to live in a state with no income tax, in an affordable city that U.S. News and World Report ranked in 2019 as one of the best places to live in the country? KL2 Connects LLC has been retained by VIA Metropolitan Transit to recruit the agency’s next Director, Service Planning and Scheduling.

VIA provides San Antonio and surrounding communities with bus and paratransit services. With local support, a strong financial position (a reserve equal to one-third of its annual operating budget), and excellent growth potential (Mayor Nirenberg is in support of a visionary transit plan called “VIA Reimagined”), VIA is at an exciting point in its history.

This position will play a key role in its future. Reporting to the Senior Vice President of Development, the Director will be responsible for divisional operations; preparing manpower and budget activities; organizing, directing, monitoring the Service Planning and Scheduling Departments; and supervising service planning and scheduling managers. He or she will be responsible for VIA’s annual and five-year transit service plans, triannual transit service changes, and annual NTD and transit performance reports; coordinating the Keep SA Moving project integration, Long Range Comprehensive Strategic Plan, and High-Capacity Transit Corridor planning with the Planning and Development Group.

This position requires a Bachelors in Business Administration, Planning, Engineering, Economics, Finance, Transportation (or related field) and at least 7 years of applicable work experience in transit and transportation planning/scheduling (or an equivalent combination), including 3 years of management experience (including direct supervision). The winning candidate: must have the knowledge to perform duties of “System Administrator” for the Trapeze system; must be able to direct workforce allocations, creation of rosters for vehicle operators; must be able to train others in advanced computer scheduling, run cutting, and rostering; will generate and modify transit service schedules; will analyze and edit vehicle schedule data using software such as Trapeze Block Buster; will create, analyze, evaluate, and edit operators’ work assignments; will create and troubleshoot data for automatic vehicle announcements; will coordinate/schedule routing changes, supervisor guides, info posts, operator paddles, public guides, operator maps, service change fliers, etc., and distribute to designated personnel; will analyze and report statistical data, vehicle mileage, route mileage, time interval, transfers, route changes, and schedule information; and will review and respond to internal and external inquiries/complaints.

This is an excellent career opportunity that offers attractive compensation, benefits, and relocation. To be considered, go to, select the appropriate VIA listing, and upload a letter of interest, resume, salary expectations, and 4-5 professional references (preferably supervisory and including each reference’s name, title, email, phone, and relationship to you.) VIA values equal opportunity at all levels — diverse candidates are encouraged to apply.

For additional information on this position, contact KL2 Connects LLC’s Jeff Popovich at

Thank you for your interest in an exciting career with VIA Metropolitan Transit!

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Transit Job Listing - Director, Service Planning & Scheduling