Transit Systems 2020-01-16 2020-02-20

Account Managers

Company: Bauer's Intelligent Transportation View more listings
Location: San Francisco, California
Job Status: Full-time
Job ID: 118842

Job Summary
The Account Manager is responsible for all aspects of the management and operation of the designated account(s) he or she manages. The Account Manager oversees the proper operation of the service as set forth in the Contract, including managing operations, service accounts, and operating records. The Account Manager supervises all personnel hired to perform services provided under the Contract.

Essential Duties and Responsibilities

  • Oversees scheduling of regularly assigned project personnel

  • Arranges the assignment of backup personnel

  • Oversees distribution and/or collection of daily and monthly operating reports and summaries

  • Ensures maintenance of project accounts and accuracy of monthly invoices

  • Has immediate responsibility for any operational problems or passenger complaints

  • Acts as liaison between Bauer’s IT and the Account

  • Has the authority to act independently on behalf of the Contract.

  • Develops and implements program and department policies, goals and objectives

  • The Account Manager will develop program operating procedures and records maintenance system

  • Manages personnel in the transportation programs including recruitment, training, supervision, and evaluation; develops and maintains staff relationships to achieve high staff morale, productivity, teamwork, and retention

  • Responsible for budget forecasting and control establishes and maintains maximum program services and purchasing within the limits of budgetary constraints

  • Evaluates operations and makes changes or improvements where necessary

  • Ensures that the program is compliant with local, state, and federal government regulations

  • Manages processing of customer and employee commendations and complaints

  • Responsible for chartered services within the account, including quotes, bookings, and management of special events

  • Assures compliance with data gathering and service standards contained in all contracts

  • Provides for quality assurance of program performance

  • Works in cooperation with the account’s transportation, finance, human resources and administrative departments to establish and maintain positive working relationships

Knowledge, Skills, and Abilities Required
  • At all times the account manager should exhibit a customer orientation and commitment to quality improvement in how service is delivered

  • The Account Manager should be an excellent leader and educator who demonstrates a “can-do” attitude and belief in a team approach, fostering good communication with all parties involved in the uses and delivery of public transportation

  • Excellent verbal and written communication skills; proficient in Microsoft Office products and various operating systems

  • Oversees the completion of industry-specific training in operational, safety & training or other aspects of paratransit operations

  • The ideal Account Manager should have knowledge of managing vehicle care and maintenance programs

  • Ability to problem solve and work in stressful situations

"Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records."

Job Type: Full-time

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Transit Job Listing - Account Managers