Transit Systems 2019-02-08 2019-02-22

Performance Analyst - Small Business Programs Office (SBPO)

Company: Washington Metropolitan Area Transit Authority View more listings
Location: Washington, District of Columbia
Job Status: Full-time
Job ID: 110921

Location: Jackson Graham Headquarters Building

WMATA Reference: 190115

Job Summary
The Performance Analyst is responsible for assisting in the development, collection, analysis, documentation, and communication of performance measures in cooperation with other departments and offices that support Metro’s strategic goals. This position works cross departmentally to access, compile and report on performance measurement data. The Performance Analyst operates under minimal supervision in support of the Director, Small Business Programs Office. The primary responsibilities of this position are to provide staff support in the areas of strategic plan implementation and execution, performance measurement reporting, and supervision of consultant activities.

Essential Functions

  • Collects and analyzes data to establish data quality and reliability. Formulates data gathering protocols for recording, evaluating, and reporting. Analyzes data gathered and develops solutions or alternative methods of collecting data.

  • Assists in aggregating and interpreting performance data.

  • Effectively summarizes quantitative and qualitative analyses into formats appropriate for a range of audiences. Reconfigures existing reports as necessary.

  • Collects data to support changes to existing policies and procedures as needed.

  • Analyzes current business processes and/or Standard Operating Procedures (SOP) and make recommendations for improvement to maximize efficiency.

  • Performs quantitative analyses to evaluate service delivery processes, costs, and service standards.

  • Performs gap and risk analysis to identify and prioritize areas for organizational performance improvement.

  • Communicates to stakeholders regarding new tools, reports, capabilities, and changes.

The essential duties listed are not intended to limit specific duties and responsibilities of any particular position. Nor is it intended to limit in any way the right of managers and supervisors to assign, direct and control the work of employees under their supervision.

Minimum Qualifications

Graduation from an accredited college or university with a Bachelor’s degree in Business Administration, Public Administration, or related field.

In lieu of a Bachelor’s degree, four (4) years of experience involving quantitative analysis, analytical problem solving, metric development, and/or business strategy implementation.

A minimum of six (6) years of progressively responsible experience involving quantitative analysis, analytical problem solving, metric development, and/or business strategy implementation.

Preferred Experience
Experience in transportation or transit industries

Medical Group
Satisfactorily complete the medical examination for this position, if required. The incumbent must be able to perform the essential functions of this position either with or without reasonable accommodations.

Evaluation Criteria:
Consideration will be given to applicants whose resumes demonstrate the required education and experience. Applicants should include all relevant education and work experience.

Evaluation criteria may include one or more of the following:
  • Personal Interview
  • Skills Assessments
  • Verification of education and experience
  • Criminal Background Check
  • Credit history report for positions with fiduciary responsibilities
  • Successful completion of a medical examination including a drug and alcohol screening
  • Review of a current Motor Vehicle Report

Washington Metropolitan Area Transit Authority, a Federal contractor, is an Equal Opportunity / Affirmative Action employer. All qualified applicants receive consideration for employment without regard to race, color, creed, religion, national origin, sex, gender, gender identity, age, sexual orientation, genetic information, physical or mental disability, or status as a protected veteran, or any other status protected by applicable federal law, except where a bona fide occupational qualification exists. Our hiring process is designed to be accessible and free from discrimination.

This posting is an announcement of a vacant position under recruitment. It is not intended to replace the official job description. Job Descriptions are available upon confirmation of an interview.

Please apply before 2/22/2019

To apply for this position, visit WMATA's Career Center

Transit Job Listing - Performance Analyst - Small Business Programs Office (SBPO)