Paratransit Operations Director

The Duluth Transit Authority is looking for an experienced Paratransit Director to manage our paratransit department-STRIDE (Special Transit RIDE). The DTA is an award-winning transit agency that provides safe, convenient, and affordable public transit service (fixed route and paratransit) within the beautiful Twin Ports of Duluth, MN and Superior, WI on the shores of Lake Superior. We transport just under 3 million passengers annually by way of our 75+ bus fleet and we employ approximately 180 team members. STRIDE is dial-a-ride transportation service for qualified individuals with disabilities in the Twin Ports. It operates in accordance with the Americans with Disabilities Act (ADA).

This is a position at our office in Duluth, MN. This is not a remote position. Qualified candidates will have at least 10 years experience managing paratransit operations and knowledge of ADA. Duties include daily oversight of the dispatch office operations, managing a dispatch and driving staff of 25, ensuring ride requests are scheduled according to ADA guidelines, reviewing schedules, managing operational issues, completing weekly and monthly reporting, timekeeping, working with the Safety Director to coordinate training and attending meetings and trainings. This position requires the candidate to be on-call to handle emergencies after hours occasionally, which can be done remotely.

Must have exceptional verbal and written communication skills, be a self-starter and a team player. Advanced knowledge of computers, Microsoft Office Suite and Trapeze software is also preferred. We are looking for a leader who has excellent time management skills and can manage in a fast paced and dynamic environment. Must be adaptable and able to adjust to changes in priorities when necessary. Must be comfortable being on the phone often. A two-year or four-year degree is preferred. Pay will be commensurate with experience.

DTA Employees enjoy a fringe benefits package that includes:

• Competitive starting salary range of $75,000 - $80,000, increasing based on paratransit experience

• 12% match of salary to a company sponsored pension

• Training and Career Development Opportunities

• Employee Assistance Program (EAP)

• Flexible spending account (FSA)

• Health insurance-full paid monthly premiums for employee & family, $500 deductible per person.

• Dental Insurance-fully paid monthly premiums for employee & family

• Vision Insurance-fully paid monthly premiums for employee & family

• Life insurance-fully paid monthly premiums for employee

• Access to Minnesota Deferred Compensation Plan

• Free bus passes for employee and immediate family

• Paid vacation

• Paid sick time