Assistant General Manager of Transit Services - Connecticut Department of Transportation Bureau of Public Transportation

ESSENTIAL FUNCTIONS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions upon request.

• Develops and maintains a timely and accurate reporting system designed to keep the General Manager informed of division progress. Directly oversees all Transportation business units/functions, contracted services and specialists, monitoring quality assurance and quality control, cost analysis and adherence, data management, long range fleet requirements, long range capital asset plan, maintenance information systems, and operational use of ITS and radio systems, and other related functions.

• On-call 24/7 and notified of accidents and incidents involving client customers and employees. Notifies General Manager of major accidents and incidents.

• Directs studies, investigations, and analyses at the direction of the General Manager preparing verbal and written reports of findings and recommendations. Assists with the planning and oversight of client Bus Operations and Maintenance departments to ensure appropriate levels of service to the public; determines and implements short/long-term strategies needed to support agency goals and plans.

• Develops and implements strategic business plans focusing on transportation needs in cooperation and coordination with internal/external stakeholders. Ability to lead data analytics for reporting. Power BI and KPI reporting experience preferred.

• Maintains, supports, and promotes a safe work environment. Ensures Operations/Maintenance safety training and enforces all regulations relative to employee and public safety within the public transit system, contributes to the coordination of Risk Management, Safety and Security functions.

• Assists in responding to the Federal Transit Administration (FTA) Triennial Reviews, NTD data reporting and comments.

• Assumes the duties and responsibilities of the General Manager in the event of an absence and as required. Other duties and departmental supervision may be assigned. Contributes to ensuring that the EEO policies and programs are conducted.
• Exhibit, personal and professional integrity always, consistent with the organization’s vision, mission, and goals.

OTHER FUNCTIONS:

• Performs other job-related duties which are in keeping with the goals and objectives of RATP Dev USA. The above list is not all inclusive and subject to modification based on the transit agency's changing needs.

EDUCATION:
A bachelor’s degree or master’s degree in business administration, Management, Transportation or related field is required. Or additional years of professional and relevant work experience or training may be substituted for the degree requirement.

EXPERIENCE:

• Requires eight (8) + years of total experience managing in an executive or senior level position in the operations and maintenance areas of a multi-modal urban transit system with a unionized workforce.

• Experience in coordinating transit safety and service delivery, field operations, labor relations, staff development, and collective bargaining negotiation skills in a union environment strongly preferred.

• Demonstrated ability to partner and collaborate with a diverse staff, to address complex or sensitive situations, and to advance the goals and strategies of RATP Dev USA

• Experience with the operation and maintenance of alternative fuel source vehicles preferred.

• Experience within public transit or transportation industry is very desirable.

KNOWLEDGE, SKILLS & ABILITIES:

• Excellent interpersonal and public communication skills.

• Demonstrated ability to partner and collaborate with a diverse staff, address complex or sensitive situations, to advance the goals and strategies of client.

• Demonstrated knowledge and experience in coordinating transit safety and service delivery, field operations, labor relations, staff development, and collective bargaining negotiation skills in a union environment strongly preferred.

• Demonstrated ability to manage a large and diverse workforce, especially in a unionized setting that requires intense attention to customer service and the customer experience.

• Demonstrated ability to manage people in operational and corporate support programs for a large organization.

• Demonstrated ability to budget, plan, and allocate corporate resources in a large organization.

• Demonstrated ability to exercise critical thinking, analysis, and managerial judgement.

• Demonstrated ability to inspire, create and establish effective working relationships with peers, staff, customers, and diverse constituents.

• Ability to develop and implement strategic plans.

• Ability to effectively organize, access, and produce various written materials for different audiences and consistently meet deadlines.

• Ability to communicate effectively with diverse audiences, including the media and external stakeholders concerning operation issues.

• Ability to establish and maintain productive working relationships with employees, subordinate managers, consultants, and the public, including those from culturally diverse backgrounds, the elderly, persons with disabilities, or other vulnerable populations.

• Ability to convey confidence and self-awareness with effective interpersonal and communication skills.

• Ability to establish credibility and influence constituencies quickly. Demonstrated ability to lead the implementation of strategic and operational initiatives.

• Demonstrated skills in managing large, complex organizations that are multi-modal, decentralized, and use multiple technologies.

• Demonstration of intense commitment to customer service. Results oriented with a strong work ethic in a multi-tasking environment

• Demonstrated ability to communicate and negotiate with multiple collective bargaining unions and their members.

WORK ENVIRONMENT/PHYSICAL REQUIREMENTS

• Must be willing to work various hours; more than eight (8) hours in a day, up to seven (7) days per week. Emergency situations may require twenty-four (24) hours per day of availability.

• Ability to work a flexible schedule that may include evenings and weekends.

• Must be able to work in various types of weather conditions. Extended periods sitting at a table, desk or workstation with use of a computer; normal visual acuity and field of vision; hearing, speaking and color perception; work involves periodic bending, stooping, reaching, standing and walking; requires dexterity in operating office machines and equipment; periodic need to carry items for short distances weighing up to 10 lbs. (This position is Non –Safety Sensitive) multi- tasking environment.