Implementation Specialist

THE PRODUCT
Trapeze EAM is a comprehensive transit asset management software application designed for tracking the management and maintenance of all transit infrastructure for which a transit agency is responsible: rolling stock (bus, railcar, non-revenue), facilities assets (stations/shelters), track/fixed guideway (linear), maintenance of way, etc. You will be leveraging our Trapeze Enterprise Asset Management (EAM) suite of software to help Trapeze clients and their passengers in their journey.

THE POSITION
The Implementation Consultant works directly with clients and colleagues to improve transit operations using Trapeze's Enterprise Asset Management products. Some of the responsibilities as part of your role include:

• Mastering the Trapeze EAM product suite and providing subject matter expertise to Trapeze's EAM customers.

• Analyzing customers’ business requirements and objectives to develop business processes to meet their needs.

• Developing and delivering project artifacts such as process diagrams, gap analysis documentation, and functional and technical design documents throughout a project.

• Working with the Project Manager to ensure we deliver within project scope, budget, and timeline.

• Working with Product and Development to report product issues and communicate gaps from customer’s perspective.

• Perform training, consulting, or other support for customers.

• Traveling to customer sites in North America to help improve their operations with Trapeze's products and services.

THE PERSON
You have a background and experience in software consulting, Asset Management, Maintenance and/or Public Transit experience. You are organized and have strong customer and relationship management skills.

You are confident in dealing at all levels of a client organization. You can work under minimal supervision and are able to deal with multiple projects effectively and efficiently, meeting stringent timelines and changing priorities. Strong leadership skills and the ability to think analytically and strategically are necessary to be successful in this role.

You have a commitment to providing the best customer service possible and the ability to represent Trapeze favorably with clients and work as a team with internal resources.

Required Skills/Experience:

• Experience leading consulting, software testing and training sessions

• Strong troubleshooting and problem analysis skills.

• Strong documentation skills.

• Basic understanding of Relational Database Management Systems and Microsoft SQL.

• Strong knowledge of MS Office products including Excel, PowerPoint, Project, Access, Visio.

• Up to 50% Travel

Desirable Skills/Experience:

• Experience in Asset Management, Maintenance and/or the transit industry.

• SQL query writing experience is a plus.

• Experience implementing in a cloud environment.

Please email me at [email protected]