Knowledge and Experience:
- Minimum 2 years’ technical computer experience required, specific to video file transfer experience.
- Minimum 2 years’ transportation experience preferred.
- Methods and techniques of assessing surveillance system failures and implementing corrective measures.
- Methods and techniques of surveillance trending analysis.
- Must be able to view video footage over extended periods of time.
- Must have the ability to prepare and present programs and presentations.
- Methods and techniques of preserving data in mitigating spoliation of evidence.
- Strong and proven interpersonal skills are essential. Must have excellent verbal and written communication skills. Must have exceptional presentation skills with experience in operating a database, word processing software, spreadsheet, and a graphics package.
- Establishing and maintaining effective working relationships with the Agency; CapMetro Officials in the course of work including the general public.
Skills: - Work well as part of a team
- Possess excellent communication and interpersonal skills
- Fluent in English with excellent written and verbal communication skills
- Exercise good judgment and creativity in decision-making
- Interact professionally with all levels of KTA employees, client representatives, and community members
- Knowledge of Microsoft Office applications
Key Accountabilities: - Connecting the data transfer cable from the laptop computer to the coach surveillance to be downloaded.
- Observing the data transfer process for possible malfunctions. Troubleshooting the malfunction and making appropriate corrections.
- Downloading captured events as needed and, when permitted, on the scene during an accident.
- Identifying surveillance system needs.
- Interpreting and explaining surveillance system processes and procedures.
- Monitoring surveillance systems program performance and recommending adjustments.
- Issuing Observation Notices for disciplinary purposes when appropriate.
- Confirming the identity of the employee driving the coach using daily run sheets, operator history, extra-board sheets, paddles/runs, and ID recognition.
- Performing investigations as needed of customer comments and complaints with Coach Operators involved in incidents. This may include observing photographs, the coach, the scene, and other relevant factors.
- Analyzing and grading downloaded captured events daily. Any item(s) that are marked as serious will be brought to the Safety Surveillance Systems Manager for immediate action.
- Assisting with the viewing, documenting, and downloading of accidents and incidents of any and all coach camera system
- Perform other duties as needed
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