Manager of Security

SALARY RANGE
$41.45 - $69.75 Hourly
$7,185.07 - $12,090.28 Monthly
$86,220.78 - $145,083.33 Annually

DESCRIPTION:
Under the oversight from the Director of Security, the Manager of Security is responsible for managing administrative, personnel, and training activities within the North County Transit District’s (NCTD’s) Security Department. This position is also responsible for the development and ongoing management of the District’s emergency management and continuity of operations programs. This includes the identification, evaluation, and mitigation of all internal and external security risks and threats which have the potential to disrupt the District’s operations.

Distinguishing Characteristics
The Manager of Security is a specialized position that, under the direction of the Director of Security, is charged with responsibilities for ensuring that NCTD meets all applicable agency-wide, local, state and federal requirements associated with bus, paratransit, hybrid rail, commuter rail, and contractor security and emergency management programs/projects. This includes seeking out and applying for new funding sources for new and ongoing transit security related capital and operating programs. This position is designated as Safety-Sensitive under NCTD authority (non-DOT) and will participate in a random testing pool under those guidelines. This position is designated as “at-will” in accordance with the NCTD Employee Handbook.

Supervision Received and Exercised
This position reports directly to the Director of Security. This position works in collaboration with internal and external resources to accomplish agency and department goals and objectives. This position has direct oversight for the Control Center Technicians. Further, this position is expected to participate in the sharing of expert knowledge and as a vital member of various project teams that may be instituted.

Working Conditions
Normal working conditions for this position are in both an office and field setting. Business travel may be required periodically between district sites, governmental agencies, consultants’ facilities, and other locations as required. The individual in this position must be available outside of regular business hours as needed for operational, instructional, and/or emergency support. This position must be able work at multiple sites and needs to work shifts around the clock to provide adequate oversight of direct reports.

EXAMPLES OF DUTIES:

Essential Functions
Duties may include, but are not limited to, the following:

• Manages and ensures the effective daily operation of the Monitoring Center.
• Conducts routine field visits to transit stations/centers to obtain first-hand information on the current security status, including identification of opportunities for improvement and/or recommendations to the Director on law enforcement focus.
• Manages, oversees, develops materials, and trains district staff and contractors on NCTD’s system security and emergency management programs, projects, and plans.
• Plans, coordinates, and executes security and emergency training drills and exercises.
• Manages the District’s electronic facility access program to ensure staff and contractor roster is current and that access permissions are appropriate based on individual position roles and responsibilities.
• Manages the District Lost and Found safe program for NCTD and Contractor staff.
• Assists the Director with development and management of the District’s Fare Enforcement program and the Administrative Citation and Parking Management program.
• Ensures the management, organization, and control of all Department and appropriate Agency security and emergency management related records.
• Produces and delivers various reports and research data as needed.
• Collaborates with other District staff on various inter-departmental programs/projects as assigned by the Director.
• Hires, trains, supervises, reviews, disciplines, and terminates subordinate staff as needed and in accordance with District policy.
• Ensures direct reports are aware of and comply with NCTD’s EEO program, Title VI program, Board and Administrative policies, human resources policies, and other applicable policies and procedures.
• Serves as the Security Department representative/liaison at various meetings as assigned by the Director.
• Provides coverage for the Director when s/he is out of the office.
• Serves as a member of the District’s emergency response team.
• Perform other related duties as assigned.

QUALIFICATIONS

Education/Experience

• A Bachelor’s Degree in public safety, homeland security, physical security, emergency management, or a related field.
• Minimum of five (5) years prior directly relevant experience, including two (2) years of supervisory experience.
• Prior experience with public transit or equivalent experience in a similar private or government sector environment strongly desired.

A combination of experience/skills and education to fulfill the requisite knowledge, skills and abilities for this position may be considered.

Certificates/Licenses

• Possession of and the ability to maintain a California driver's license, Class C, with less than six (6) points in the preceding 36-month period and no DUIs in the prior seven (7) years.
• Maintain compliance with the District’s policies regarding Conflict of Interest and Ethics.
• Transit Safety and Security Professional (TSSP) Certification preferred.

General Requirements

• Knowledge of current customer service-oriented security management best practices and implementation methods, including development of a customer service-oriented culture within security and enforcement organizations.
• Knowledge of principles, practices, and procedures of security administration and investigation; familiarity with physical security and monitoring systems.
• Knowledge of criminal laws, codes and ordinances and court interpretations, including rights of citizens.
• Working knowledge of principles, practices, and procedures of emergency management.
• Able to create and maintain good working relationships with individuals of varying level of responsibility and from various socio-economic, cultural, and ethnic backgrounds through excellent communication, teambuilding, and customer service skills.
• Strong written and oral communication skills.
• Strong analytical and critical thinking skills; ability to gather, organize, analyze and present data to appropriate sources, ability to interpret and apply local, state, and federal rules and regulations accurately and effectively.
• A professional level of expertise in multiple areas and demonstrated use of high-level discretion and judgment in execution of duties is preferred.
• Must be able to manage and maintain simultaneous, transitional, and emerging priorities.
• Demonstrated proficiency in computer software programs and applications including Microsoft Office Suite.
• Able to respond in-person to critical incidents, events, and emergencies on any shift and under any weather or time-of-day circumstances within a 60-minute response time from notification.

SUPPLEMENTAL INFORMATION

Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must possess the ability to use the phone and computer for extended periods, manual dexterity to complete clerical functions and work with office equipment, and lift equipment up to 25 pounds on a daily basis. The employee must be able to hear, see, and communicate verbally to exchange information. The employee must be able to physically travel between district locations and other destinations, work in evenings when required, work in hazardous conditions, and negotiate a variety of different and irregular terrain as is typical along a railway right of way. The employee may be subject to fumes, odors, dusts, gases, chemicals. The employee must be able to walk, climb, balance, bend, carry, push, reach, sit, and stand.

Machines / Tools / Equipment

• Ability to operate a personal computer and Microsoft Office Suite programs.
• Ability to operate standard office equipment, including a fax and scanner machine, copy machine, and telephone.
• Ability to operate closed circuit television equipment, two-way radios, and public address systems.
• Ability to carry and operate a mobile on-call device.

Application Information: All applicants must complete and submit an online application at www.gonctd.com/careers. A job offer is contingent upon the successful completion of a pre-employment drug screen and background check. Salary based upon experience, not to exceed midpoint of stated range.

NCTD is an Equal Opportunity Employer.