Service Writer

Knowledge and Experience:

• Provide excellent customer service from intake to release of vehicle, and perform any additional follow up

• Listen carefully to drivers’ descriptions and assess the vehicle to determine the best repair plan

• Communicate with Parts Department and technicians to make sure everything needed is on hand

• Maintain records by keeping all files organized

• Analyze operating problems effectively and develop effective courses of action

• Must be computer literate

Skills:

• Must be reliable

• Must work efficiently on team

• Must have positive attitude

• Good communication skills

• Must be able to stand long periods of time, kneel, push, and pick up items up to 50 lbs

• Must pass 7-year background check and ongoing drug screening

Key Accountabilities:

• Identify services needed

• Clarification of driver complaints

• Preparation of repair work order (RO)

• Dispatching (RO) to technicians and communicating.

• Maintaining drivers informed of repairs and estimated times.

• Perform proper hood checks

• Transportation of vehicle when needed

• Perform OCTAP pre- inspection

• Administration of OCTAP and meter seal appointments

• Daily lot walks to ensure every hard-down vehicle is noted on the rear window with expected repair or part

Additional Statements:

• Drug and alcohol screening: Employment contingent upon passing pre-employment drug and alcohol screen. Also, contingent upon receiving a favorable background check. Must pass a physical examination.

• Safety commitment: Safety is a way of life at Keolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we can become the most successful transportation company in the world.

• Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of operations to our people and the communities in which we operate.

• EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, or gender identification. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Disclaimer and closing statement: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job. Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible.