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Durham School Services has almost a century of experience in providing safe and reliable transportation to student across the US. Durham is also part of a much larger family along with Petermann, Stock Transportation, Septran, The Provider, TransExpress, Safeway and Smith Bus, who come together as National Express LLC (NELLC). NELLC is one of the leading transportation companies in North America, operating 250 branches and employing 30,000 individuals. As a leader in student transportation, National Express, LLC (NELLC) is committed to exceptional safety, outstanding customer service and positive employee relations. We are currently seeking a General Manager for our Customer Service Center (CSC) in Rio Vista, CA.

Responsibilities:

Identifies key safety issues affecting the safety of passengers and employees and takes corrective action to resolve these concerns Meets regularly with school district administrators to review service quality and performance. Enhances and builds on current customer relationships to ensure customer retention

Qualifications:

Bachelor’s degree in business administration, management or related field or 5 years of comparable experience; At least 3 years of supervisory experience with some knowledge of P&L Proven ability to meet service delivery expectations including customer and safety Knowledge of the companies, service promise, services, capabilities, policies, procedures and practices to effectively manage CSC personnel. Knowledge of customer service best practices to build strong customer relationships Knowledge of contract administration principles and practices to develop contractual agreements and/or Requests for Proposal documents. Knowledge of leadership and management practices and techniques. Durham School Services is an Equal Opportunity Employer.

Interested, qualified candidates please submit your resume and cover letter via email to [email protected]