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Durham School Services has almost a century of experience in providing safe and reliable transportation to student across the US. Durham is also part of a much larger family along with Petermann, Stock Transportation, Septran, The Provider, TransExpress, Safeway and Smith Bus, who come together as National Express LLC (NELLC).

NELLC is one of the leading transportation companies in North America, operating 250 branches and employing 30,000 individuals. We are currently seeking a dynamic leader focused on safety, employee relations, customer service, and financial performance to manage our Santa Clarita, CA Customer Service Center(CSC) as a General Manager.

Position Responsibilities Include:

• Providing effective leadership to the Customer Service Center Team (Drivers, Dispatchers, Office Personnel, and Supervisors)

• Maintaining a strong safety culture and monitoring safety processes/training

• Leading the daily operations (driver, routing, and vehicle activities) necessary to ensure employee and customer satisfaction

• Ensuring compliance with all applicable Company policies/procedures, local regulations, and government regulations

• Establishing and achieving performance goals that are in alignment with Company objectives

• Ensuring the delivery of high quality customer service and maintaining/enhancing customer relationships

• Meeting regularly with school district administrators to review and enhance service quality and performance

• Delivering excellent financial performance

• Resolving a variety of issues and making recommendations

• Ensuring continuous improvement in the areas of safety, operations, finance, etc.

• Identifying growth opportunities in the local area

Position Requirements Include:

• College education or equivalent experience

• 5 or more years of operations management experience and previous airport transportation experience

• Experience working in the student transportation or ground transportation industry preferred

• Strong results-oriented leadership skills with proven success in management

• Strong commitment to providing excellent customer service and employee relations

• Excellent communication skills, both verbal and written

• Working knowledge of Microsoft Office software (Word, Excel, Outlook, PowerPoint, etc.) and transportation related software

• Knowledge of contract administration principles and practices

• Budgetary/fiscal control experience

• Policy administration experience

• Well-developed time-management skills

Benefits: Durham School Services offers a full package of benefits and paid time off.

To Apply: Please submit your resume and cover letter via email to [email protected]

Durham School Services is an Equal Opportunity Employer