Operations Manager

Company: Durham City Transit Company (Go Durham) View more listings
Location: Durham, North Carolina
Job Status: Full-time
Salary: Not Specified
Job ID: 90566


Manage the operational activities of the company. Supervise staff in accordance with company policies and procedures. Completes assigned reporting functions involving attendance statistics, termination, hire and transfer data, and other information provided. Provides recommendations regarding the development of policies and programs. Assists in informing new employees of policies and programs as needed.

ESSENTIAL FUNCTIONS AND BASIC DUTIES • Organizes and administers the operations within the company. • Ensures overall department policies, priorities, perspectives, and philosophy are adhered to. • Confers with the General Manager and Executive Staff relating to the mission, policy, and operation. • Directs the activities of departmental employees in the implementation of programs and policies. • Assists with Human Resource Activities and Benefits programs for the company • Reviews progress and activity reports, assesses effectiveness of operations, and determines need for improvement. • Develops budget recommendations for capital outlay, personal services, equipment, and materials. • Selects and assigns staff, assuring equal opportunity in hiring, promotion, and other employment practices; identifies staff development needs and assures that training is obtained; assures that proper labor relations and conditions of employment are maintained. • Reviews legislative analyses and proposed legislation and determines or recommends department position and course of action; interprets legislation to staff, other agencies, assures conformance of company operating policies, rules, guidelines, and procedures. • Advises staff in the resolution of sensitive, complex, or precedent-setting situations; determines appropriate course of action; assigns responsibilities and monitors actions and responses. • Directs and reviews research in such areas of program operations as management systems development, target audience needs assessment, and program evaluation. • Assist in the procurement process for the company. Motivates staff toward the accomplishment of program objectives • Drafts statements, prepares reports, and speeches on program and/or policy issues. • Addresses citizen groups, committees, and others groups regarding program and policy issues as directed.

PERFORMANCE MEASUREMENTS • The company vision, values and culture are understood, communicated and promoted • Company budgetary expectations are met or exceeded • Company safety expectations meet or exceed accident and injury frequency goals • Company maintenance expectations meet or exceed company and client maintenance plan standards • Federal, State and Local regulatory requirements are understood, met and/or exceeded • Customer relations are effectively managed • Employees clearly understand their roles and responsibilities, have the capability to do their work, are highly motivated, coached and counseled to accomplish assigned tasks • Develop and maintain positive employee and labor relations • Company policies, practices, programs and procedures are learned and adhered to. • The Company’s professional reputation is maintained.


A Bachelor’s degree from an accredited college or university with a major in Public Administration, Business Administration, Political Science, Public Policy, or a closely related field. Additional related work experience may, at the sole discretion of the Company, be considered in lieu of the stated educational requirement.

REQUIRED KNOWLEDGE: • Knowledge of contracting, negotiating, and change management. • Knowledge of public relations principles and practices. • Knowledge of communication and public relation techniques. • Knowledge and understanding of human resource functions, reporting and recordkeeping requirements • Knowledge of all related computer applications.

EXPERIENCE REQUIRED: • Minimum of 5 years experience consisting of: • Experience in strategic planning and execution. • Experience in examining and re-engineering operations and procedures. • Experience in formulating policy, and developing and implementing new strategies and procedures. • Experience in developing financial plans and managing resources including ability to analyze and interpret financial data. • Basic understanding of procurement functions and accounting guidelines If interested, please submit an application at: http://newton.newtonsoftware.com/career/JobIntroduction.action?clientId=8a8725d0499627f501499c1ca7b831b1&id=8a7882e85b9e02ae015ba0828d233086&source= or http://www.godurhamtransit.org/

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Job Listing - Operations Manager